Service Desk Manager

Overview Akkodis is seeking a Service Desk Manager for a contract-to-hire job with 100% onsite in Mentor, OH. Salary Range: $60/hr to $70/hr on W2. The salary may be negotiable based on experience, education, geographic location, and other factors. Responsibilities Provides leadership and expertise in Service Desk operational best practices utilizing the ITIL reference model. Implemented and maintained Information Technology Service Management System (ITSM). Strong and proven project management background. Manages the professional and technical development of management staff by coaching, setting goals, and monitoring delivery and quality of work. Provides senior leadership to establish a strong team environment for optimal customer service. Responsible for new hire recruiting, conducts performance reviews/promotions, and guides on improving deficiencies for staff. How to apply If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis or any questions, contact Sahil Mavi at View email address on click.appcast.io. Equal Opportunity Employer Equal Opportunity Employer/Veterans/Disabled Benefits 401(k) with match Medical insurance To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Job Details Seniority level: Mid-Senior level Employment type: Contract Job function: Accounting/Auditing Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Akkodis by 2x Sign in to set job alerts for "Service Desk Manager" roles. #J-18808-Ljbffr Akkodis