Territory Account Manager (Clinical Outreach)

Medical Liaison

Location: San Francisco Bay Area (full-time; onsite)

Pay: $85,000/year + Incentive Bonus Plan

Who Are We Looking For?

We are currently seeking a Medical Liaison to build, strengthen, and expand our referral network in the Bay Area and Northern California by cultivating meaningful relationships with physicians, medical practices, and provider groups. As the primary point of contact for referring providers in Northern California, this individual will promote clinical services, facilitate education, and ensure seamless communication between practices and the organization. The Medical Liaison will also collaborate with leadership to identify strategic opportunities, support Affiliate Provider development, and drive community engagement through outreach, clinic tours, and events. By fostering trust and collaboration across the medical community, this role plays a vital part in advancing patient referrals, enhancing provider partnerships, and supporting the organization's overall growth.

This is an onsite position that involves travel between different clinic and community locations throughout Northern California.

Key Responsibilities

• Build and maintain relationships with medical practices, providers, and clinical office staff to strengthen the referral network, including identifying and engaging physicians for advanced training opportunities with our team.
• Cultivate relationships with clinical practices, medical groups, and provider networks, facilitating introductions to leadership and our practice management committee for strategic partnership and growth opportunities.
• Expand the referral funnel by actively engaging community physicians through office visits, clinic tours, and participation in community events.
• Provide physicians with education and resources on anaphylaxis management, clinical programs, and digital patient education tools.
• Identify and recommend physicians for Affiliate Provider opportunities and support leadership in developing these partnerships to advance patient recruitment and clinical billing activities at Affiliate Clinic sites.
• Conduct regular in-person visits and check-ins with physician offices to provide updates, address concerns, and strengthen partnerships.
• Promote the organization's clinical services, specialties, and programs to community physicians.
• Develop and implement strategies to increase patient referrals and expand market presence.
• Serve as a resource for physicians and office staff, ensuring seamless communication and resolution of issues related to referrals, scheduling, and patient experience.
• Collaborate with internal leadership, marketing, and clinical teams to align outreach efforts with organizational goals.
• Track and report referral patterns, relationship activity, and business development outcomes.
• Stay informed on competitor activity, industry trends, and market opportunities.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field (or equivalent experience).
• 2+ years of experience in pharmaceutical sales, physician relations, healthcare business development, or a related healthcare sales role preferred.
• Strong interpersonal, relationship-building, and communication skills.
• Ability to work independently, manage time effectively, and prioritize outreach activities.
• Knowledge of healthcare services, referral processes, and medical practice operations is strongly preferred.
• Proficiency with Google Suite and CRM or referral management software.
• Valid driver's license and reliable transportation for travel throughout the region.
• Professional presence with excellent presentation skills.
• Ability to build trust and credibility with physicians and healthcare staff.
• Goal-oriented with strong organizational and problem-solving abilities.
• Collaborative mindset with ability to work across teams.

About Us:

Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment among the pediatric population. Our Tolerance Induction Program is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely.

Why Join FAI?

The Food Allergy Institute (FAI) is home to innovative thinkers, problem solvers, and passionate leaders who are transforming the world of food allergy treatment. Our work is life-changing for patients and their families, and every member of our team plays a vital role in supporting our mission. With over 180 employees, Our diverse team includes Physicians in the specialties of Pediatrics, Pulmonary, Allergy & Immunology, Emergency Medicine, as well as Nurse Practitioners, Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals.

At FAI, you'll be part of a team dedicated to making a real impact. We provide access to cutting-edge technology, offer competitive salaries, comprehensive benefits, and endless opportunities for professional development and career growth. Join us in transforming food allergy care and be inspired to make a difference.

Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to walk between multiple office locations that include the use of stairs (elevator is only available in some instances).

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Direct reports: N/A

The company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The company is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.