Reservation Specialist
Larson Systems Inc / Stone Mountain Pet Lodge
Reservation Specialist - Stone Mountain Pet Lodge
Location: Brooklyn Park, MN (Training at Blaine location) Hours: 20+ hours/week | Includes weekends and some evenings Use your customer service and inside-sales skills to help pet parents plan the perfect stay for their pets! Stone Mountain Pet Lodge, the North Metro's premier pet-care destination, is hiring Customer Service & Inside Sales Specialists Reservation Specialists to join our Customer Service team. You'll combine warm customer service with consultative inside-sales skills to help pet owners book lodging, daycare, and grooming while recommending activity packages that ensure a great experience for every pet. What You'll Do - Handle incoming calls, emails, and online inquiries from new and existing customers - Follow a consultative inside-sales process to recommend upgrades and activity packages - Convert inquiries into confirmed reservations accurately and efficiently - Provide friendly, professional communication with customers and teammates - Achieve individual and team sales goals What You'll Bring - 1-2 years of inside-sales, call-center/customer-service experience - Confident, persuasive communication style - Ability to meet goals while maintaining excellent service - Strong computer and multitasking skills - Reliability, organization, and professionalism - Passion for helping people and their pets Why You'll Love Working Here - Positive, team-oriented environment with full training - Structured, inbound sales process - no cold calling - Employee discounts on pet boarding, doggy daycare, dog and cat grooming, and retail food, treats and toys! - Locally owned, well-established company with growth opportunities Apply today and help pets have their best stay ever!Vacancy posted 3 days ago
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