Automation Service Engineer, Burlington NC

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. Job Description The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced Diagnostics customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment and schematic diagrams. The ASE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short‑notice. Responsibilities Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include but are not limited to BD COR, KiestrA, Microbiology, Molecular, and LC/MS. Revenue Generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves. Lead customer expectations, by communicating work performed and providing follow‑up plan if needed. Collaborate with customers to proactively schedule and complete system upgrades as needed. Report and document all customer complaints in appropriate systems of record for resolution and investigation. Maintain spare parts inventory, company‑issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines. Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. On‑Call Support: Participate in weekend/holiday on‑call rotation (every 6 weeks), requiring local phone availability and potential national travel for instrument support. Always maintain a professional appearance. Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities. Candidate must have a Real ID. Minimum Requirements Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines OR 10+ years of relevant experience in troubleshooting and/or repair of complex electro‑mechanical, electronic, computer, or electrical systems in commercial, industrial, or military settings. Understanding of electronics, electro‑mechanical devices (Mechatronics), PLCs, and pneumatics. Intermediate knowledge of information systems networking architecture design and set up. Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance. Must possess a valid driver’s license with at least 3 years of driving history, be available to work flexible hours, travel up to 50% of time outside home geographic area, and be on call as needed to meet business demands. Ability to lift up to 30lbs frequently and 70lbs infrequently, handle standing/bending/stooping for up to 10 hours, push/pull materials up to 100lbs, and adhere to all company Personal Protective Equipment standards and guidelines. Preferred Requirements Expertise in Robotics Experience with Liquid Chromatography (LC) and Mass Spectrometry instrumentation Knowledge of Lab Information Systems (LIS) and database management A+, Microsoft or Cisco accreditation advantageous, understanding of basic computer security concepts and standard processes Excellent verbal and written communication skills Outstanding customer service and soft skills Must possess and maintain a valid state‑issued driver’s license with at least 3 years of driving history and meet BD's auto safety standards Physical Requirements Ability to lift 30 to 40 lb. objects from the floor to chest level Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8‑to‑10‑hour day Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10‑hour period to assemble and repair instrument suites Ability to push and pull objects weighing up to 70 lbs Ability to perform fine motor tasks while reaching over the course of an 8–10‑hour day Ability to carry a 30 lb. pack on your back for up to 1 hour Ability to drive distances of up to 6 hours, and in adverse weather conditions Able to climb portable ladders and step stools May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry Benefits We offer a competitive compensation package along with the following benefits specific to this role: Annual Bonus Potential Discretionary LTI Bonus Potential reimbursement of vehicle use/mileage Health and Well‑being Benefits Medical coverage Health Savings Accounts Flexible Spending Accounts Dental coverage Vision coverage Hospital Care Insurance Critical Illness Insurance Accidental Injury Insurance Life and AD&D insurance Short‑term disability coverage Long‑term disability insurance Long‑term care with life insurance Other Well‑being Resources Anxiety management program Wellness incentives Sleep improvement program Diabetes management program Virtual physical therapy Emotional/mental health support programs Weight management programs Gastrointestinal health program Substance use management program Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well‑being BD 401(k) Plan BD Deferred Compensation and Restoration Plan 529 College Savings Plan Financial counseling Baxter Credit Union (BCU) Daily Pay College financial aid and application guidance Life Balance Programs Paid time off (PTO), including all required State leaves Educational assistance/tuition reimbursement MetLife Legal Plan Group auto and home insurance Pet insurance Commuter benefits Discounts on products and services Academic Achievement Scholarship Service Recognition Awards Employer matching donation Workplace accommodations Other Life Balance Programs Adoption assistance Backup day care and eldercare Support for neurodivergent adults, children, and caregivers Caregiving assistance for elderly and special needs individuals Employee Assistance Program (EAP) Paid Parental Leave Support for fertility, birthing, postpartum, and age‑related hormonal changes Leave Programs Bereavement leaves Military leave Personal leave Family and Medical Leave (FML) Jury and Witness Duty Leave Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Salary Range: $27.00 - $43.20 USD Hourly #J-18808-Ljbffr BD