Operations Engineer II

Who We AreSwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings. Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities. Who We Are Looking For The Operations Engineer II provides organizational support and guidance to improve the internal and external customer experience using qualitative data. They collect, organize, analyzes, and summarize data to uncover process related gaps in the organization's delivery of service. The Operations Engineer II is critical to ensure related changes meet the business need / objectives, ensure it is clearly defined and a full end-to-end solution has been identified, agreed and understood by the impacted IT teams as well as the business users. This is a hybrid position located in Phoenix, Arizona. What you will do here:Ensures that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.Monitors daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applicationsAdminister enterprise scheduling and system monitoring tools to manage the DSFCU computing environment including infrastructure, ATMs, messaging and enterprise applications.Manages and communicates escalate issues / exceptions in a timely fashion to senior engineering staff and IT Management. Provides management reporting to measure and demonstrate processes and job are completed accurately and timely according to service level agreements.Provides on call support to support the DSFCU enterprise. Provides technical support for the core processing system including any interruptions to operational service.Responsible for all maintenance activity associated with the Core Processor including such activities as data updates, end of day processing, end of month processing and ACH processing.Perform other job-related duties as assigned.What you will need:Bachelor's degree in Computer Science or related field OR equivalent combination of education and experience required.4+ years' related work experience required.Demonstrated knowledge and experience with database (queries), reporting and system monitoring; process / procedure development and adherence, diagramming, implementation and improvement required.Knowledge of Linux System and DB2 required. Proficient knowledge and experience using Microsoft Office Suite, (Outlook, Word, Excel, PowerPoint) required.Effective and clear communication skills including open and direct verbal communication, clear and concise business writing, effective presentation skills, and good listening skills required.1+ years of Credit Union or Banking processing experience preferred.What We OfferA collaborative, people-first environment where your expertise directly shapes technology solutions that support credit unions and the communities they serve. At SwitchThink, you’ll work alongside experienced, mission driven professionals who value curiosity, thoughtful problem-solving, and delivering meaningful outcomes for clients. Competitive compensation and comprehensive benefits, paired with strong opportunities for professional growth and long-term career development. Flexibility that supports real work life balance, including generous paid time off, paid holidays, and flexible scheduling. Exposure to modern, enterprise scale technology solutions, including cloud platforms, business intelligence, and AI enabled services within a regulated financial services environment. Ongoing investment in your development through training, certifications, continuous learning, and clearly defined career pathways—supported by the stability of our credit union foundation and the innovation of a growing technology organization. Job Location: Phoenix, ArizonaJob Type: Hybrid Visa Sponsorship: This position is not eligible for visa sponsorship. Unlock the possibilities!For additional information about our organization, careers, and benefits visit: We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.#LI-HybridQualificationsEDUCATIONHigh School or betterBachelors or better in Computer Science or related fieldJob SummaryRequisition Number: OPERA008775Job Category: EngineerSchedule: Full-Time