City Manager - Charlottesville

Position Summary The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence. Primary Objective To lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintain a safe and professional work environment across all valet locations. Duties and Responsibilities Operations Management Oversee the daily operations of multiple valet parking locations, ensuring smooth and efficient service. Develop and enforce operational procedures, safety protocols, and company policies. Conduct regular site visits to monitor service quality, vehicle handling, and adherence to standards. Implement strategies to optimize traffic flow, space utilization, and overall service efficiency. Staff Leadership and Development Recruit, hire, train, and manage valet supervisors, attendants, and operational staff. Ensure employees meet performance expectations, appearance standards, and customer service protocols. Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations to maintain a productive and engaged workforce. Financial and Revenue Management Monitor and analyze financial performance, including revenue, expenses, and profitability. Oversee cash handling, reporting, and compliance with financial procedures. Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies. Prepare and present financial reports and forecasts to senior management. Client and Business Relations Act as primary point of contact for property owners, business partners, and municipal stakeholders. Address client concerns, negotiate contracts, and maintain strong professional relationships. Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities to expand valet operations. Customer Experience and Service Quality Ensure all valet locations provide exceptional customer service focused on guest satisfaction. Monitor and respond to customer feedback, complaints, and service issues promptly. Implement training programs to enhance guest interactions and improve service quality. Compliance and Safety Ensure adherence to local parking regulations, permits, and legal requirements. Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues. Conduct safety audits and training sessions to maintain a secure work environment. Technology and Equipment Management Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology. Identify and recommend technology upgrades to improve efficiency and service delivery. Travel and Communication Travel may be required to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. Personal cell phone may be used to manage operational matters effectively. Supervisory Responsibilities Actively involve staff in planning, decision‑making, and process improvement. Provide regular feedback, support skill development, and encourage professional growth. Promote a culture of quality and continuously enhance processes and services. Additional Responsibilities Other tasks may be assigned as needed to support the company’s overall operational and financial objectives. Attend required staff meetings and complete assigned training modules in a timely manner. Work flexible hours when needed, particularly during financial close periods, and occasionally travel for financial reviews, audits, or corporate meetings. Knowledge, Skills, and Abilities Competency/Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience A bachelor’s degree in business, hospitality, management, or a related field is preferred but not required. Candidates should have 5+ years of experience in valet parking, hospitality, transportation, or operations management, with a proven track record of managing multiple locations and large teams. Financial Acumen Strong financial acumen is required, including experience in budgeting, financial reporting, and revenue optimization. Client Relationship Management Demonstrate excellent client relationship management skills, experience in contract negotiations, and business development. Familiarity with local parking laws, permits, and compliance regulations is essential. Certificates and Licenses A valid driver’s license and reliable transportation are required. Maintain an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Pass and maintain a clean background check. Effective Training and Leadership Practical knowledge of basic training methods, operational software, and leadership principles. Hands‑on coaching, team building, and adaptability across multiple sites. Payroll Management Expertise in managing payroll focused on scheduling and overtime control. Instruct managers in creating efficient schedules and monitoring them for operational efficiency. Technological Proficiency Solid grasp of relevant technology, particularly PMC’s revenue management and scheduling software, and ability to collaborate with IT departments and vendors. Excellent Communication and Reporting Regularly report to operations and HR, and communicate with departments and external vendors. Convey complex information clearly and concisely. Adaptability and Flexibility Adaptable to changing environments and flexible in managing various demands, especially with frequent travel. Physical Demands Required to sit, stand, walk, and lift moderate weights. Vision abilities such as close, distance, and peripheral vision are required. Cell Phone Use Employees may be required to use personal cell phones for work‑related communication. Reimbursement follows company policy. Pay Transparency PMC is committed to pay transparency and equity among employees. PMC complies with Equal Employment Opportunity laws and federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health benefits – Medical, vision, and dental insurance – Upon eligibility Supplemental insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employment Status Employment is on an at‑will basis. Fair Labor Standards Act (FLSA) Position classified as exempt under the FLSA, no eligibility for overtime pay beyond 40 hours. Employee Leave Compliant with state‑required paid leave, including FMLA and state paid family leave. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the ADA. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Job Title Valet City Manager Department Valet Parking Operations Reports to Area Manager Schedule Full Time Status Exempt Compensation Salary plus bonus opportunities (salary may vary depending on market and applicable experience) #J-18808-Ljbffr