Health Care Customer Service Representative

Working remotely, the full-time Health Care Customer Service Representative will manage inbound and outbound calls to resolve billing and payment issues, provide information regarding insurance and financial assistance, and ensure adherence to client-specific protocols in a fast-paced environment. Key responsibilities Handle calls to address billing and payment inquiries while utilizing established work queues Respond professionally to patient/account holder requests for information and payment arrangements Investigate client inquiries and ensure compliance with applicable laws such as FDCPA and HIPAA Required qualifications 1+ years of experience in a call center or customer service role with public interaction Knowledge of medical terminology, patient billing, and healthcare insurance preferred Ability to thrive in a fast-paced, deadline-oriented environment Strong organizational skills with the ability to manage multiple tasks simultaneously Bilingual candidates are encouraged to apply for additional support in handling calls