Dealer Support Manager | Regional

Dealer Support Manager

For 50 years, MEC Aerial Work Platforms has built a reputation on delivering A Better Solution by bringing operator-first innovations to market. Based in Kerman, Calif., MEC is known for patented and award-winning product designs that set the standard for productivity and performance. From micro scissor lifts to MAX Series boom lifts and carry-deck cranes, MEC is leading the market with a bold and growing product lineup. If you are ready to make an impact at an industry leader, come join Team MEC!

MEC hires energetic, self-driven professionals to represent the company and deliver the highest level of technical and customer service to its dealer network. Dealer Support Managers strengthen MEC's product value through expert support, training, and trusted relationships with dealers. This role provides critical insight from the field, helping MEC identify product opportunities and issues early. Dealer Support Managers are committed to continuous learning and professional growth.

Key Responsibilities

• Dealer Engagement: Maintain consistent communication with assigned dealers via in-person visits, calls, emails, and virtual meetings. Build trust, provide guidance, and proactively address technical needs.
• Technical Support & Troubleshooting: Assist dealers and customers on site by diagnosing, repairing, and optimizing MEC equipment. Provide remote support when necessary.
• Training & Education: Deliver service and operator training sessions using MEC-approved materials. Tailor training to dealer needs to maximize knowledge transfer and safety compliance.
• Field Service & Demonstration: Conduct equipment inspections, demonstrations, and hands-on support at dealer or customer sites. Collaborate with dealer technicians to ensure proper operation, safety, and performance.
• Reporting & Documentation: Submit detailed weekly activity reports summarizing dealer contacts, serial numbers, service activities, training, and observations. Maintain accurate, professional records of all interactions.
• Collaboration: Partner with Sales, Warranty, and Technical Services teams to support dealer success and provide feedback to Engineering and Product Management.
• Travel & Planning: Efficiently plan and execute travel within your territory. Occasional travel outside your territory may be required for training or events.
• Personal Growth: Use available resources to further job relevant knowledge.

Performance Expectations

• Demonstrate measurable dealer engagement, including minimum weekly contacts and monthly site visits or training sessions.
• Submit accurate weekly activity reports on time.
• Respond to all dealer and internal inquiries promptly.
• Maintain professionalism and represent MEC positively in all interactions.

Qualifications

• Technical or mechanical background, ideally with aerial work platforms or related equipment.
• Hands-on mechanical and electrical skills with strong troubleshooting abilities.
• Excellent communication, relationship-building, and training skills.
• Self-motivated, organized, and capable of managing time in a remote, field-based role.
• Proficient in Microsoft Office and remote collaboration tools.
• Valid driver's license and willingness to travel regularly.

Work Environment

• Field-based role with regular travel to dealer and customer sites.
• Remote work is typical when not traveling.
• Professionalism, safety, and adherence to MEC standards are required at all times.

Salary Range $95k to $125k