IT Support Specialist II

We are looking for a talented and customer-focused IT Support Specialist to join our growing IT team and help support a dynamic, medium-sized business environment. In this role, you'll play a key part in keeping our technology running smoothly by providing advanced technical support, troubleshooting complex hardware and software issues, maintaining infrastructure systems, and ensuring a seamless experience for both onsite and remote users across multiple departments and locations. The ideal candidate enjoys solving technical challenges, takes pride in delivering exceptional customer service, and thrives in a collaborative environment. You should have strong experience supporting Windows environments, Microsoft 365, networking, LaserJet and thermal label printers, RF scanners/mobile computers, and server infrastructure. If you're someone who likes digging into root causes, handling escalated support requests, and making a real impact on end users' day-to-day success, we'd love to hear from you. Key Responsibilities End User Support Provide technical support for desktops, laptops, mobile devices, peripherals, and business applications Troubleshoot and resolve hardware, software, connectivity, and performance issues Receive and resolve support tickets Perform root cause analysis on recurring issues and document findings Support both onsite and remote employees through phone, email, chat, and remote support tools (e.g., TeamViewer, AnyDesk, or similar) Maintain accurate documentation of incidents, resolutions, and support procedures in the ticketing system Utilize endpoint management and patch management tools to maintain device compliance and security Device Setup & Lifecycle Management Configure and deploy desktops, laptops, printers, and mobile devices Perform imaging, software installation, system configuration, and user onboarding Manage device inventory and asset tracking Handle device disposition including secure data wiping, decommissioning, and disposal per company policy Microsoft 365 & User Administration Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint Manage user accounts, permissions, distribution lists, and password resets via Microsoft 365 Admin Center and Azure Active Directory Configure and troubleshoot Multi-Factor Authentication (MFA) Support email configuration and mailbox troubleshooting Printer & Print Server Support Troubleshoot network and local printer issues Install, configure, and maintain printers and multifunction devices Support and maintain print servers and print queues Coordinate printer maintenance and vendor support as needed Networking & Infrastructure Support Troubleshoot basic to intermediate network connectivity issues including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi Assist with switch, firewall, and wireless access point configuration and support Monitor network performance and elevate infrastructure issues appropriately Support remote connectivity solutions for hybrid and remote users Support hybrid or multi‑site environments Server & Systems Maintenance Assist with routine server maintenance, updates, and monitoring Support Windows Server environments and Active Directory administration (user/group management, GPO, OU structure) Monitor backups and assist with disaster recovery procedures Maintain server documentation and operational runbooks Assist with virtualization platforms such as Hyper‑V Maintain any cloud based servers and applications on Amazon AWS/Azure Cloud Required Qualifications 2+ years of experience in an IT Help Desk, Desktop Support, or Tier 2 Support role Strong experience troubleshooting Windows 10/11 desktop and laptop systems Hands‑on experience with Microsoft 365 administration and support Experience with remote support tools and ITSM ticketing systems (e.g., ServiceNow, Freshdesk, Jira Service Management, or similar) Experience configuring and deploying end‑user devices Knowledge of printer troubleshooting, maintenance, and print server management Basic to intermediate networking knowledge: switches, DNS, DHCP, VPN, and wireless networking Experience supporting Windows Server environments and Active Directory Understanding of device disposition and IT asset management processes Strong customer service and communication skills — able to explain technical concepts to non‑technical users Ability to prioritize and manage multiple support requests in a fast‑paced environment Ability to lift and move IT equipment up to 50 lbs Preferred Qualifications The following are not required but will strengthen your application: CompTIA A+, Network+, or Security+ certification Microsoft certifications (e.g., MD-102 Endpoint Administrator, MS-900, AZ-900) Experience with Mobile Device Management (MDM) platforms such as Microsoft Intune or Jamf Familiarity with Azure Active Directory and Entra ID Experience with virtualization platforms (VMware vSphere, Microsoft Hyper‑V) Exposure to IT security practices including endpoint protection, patch compliance, and MFA enforcement Experience in a multi‑site or hybrid work environment What We Offer Competitive salary commensurate with experience Health, dental, and vision insurance 401(k) with company match Paid time off and company holidays Professional development and certification reimbursement Collaborative and supportive IT team environment Physical Demands & Requirements Physical Effort: Occasional to frequent lifting and carrying of up to 50 lbs. Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Legal Must be 18+ years of age and legally authorized to work in the United States. Pre‑employment Ability to pass a post‑offer background check and drug screen. Equal Opportunity Employer AIT Corporation DBA TrakMotive is an equal opportunity employer and is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, genetic information, or any other basis protected by local, state, or federal laws. Fair Chance & Accommodations Pursuant to the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA). #J-18808-Ljbffr Advanced Innovative Technology Corp