Lead, IT Portfolio Management, Next Best Action

Role Description

The Lead, IT Portfolio Management, Next Best Action is responsible for leading the technology portfolio management capability for a large, complex, high-visibility domain focused on customer decisioning, analytics, personalization, digital engagement, and customer interaction capabilities.

This role will connect business strategy to technology execution by bringing together:

• Roadmap planning
• Investment management
• Financial governance
• Jira Align discipline
• ServiceNow demand visibility
• Delivery health
• Vendor and contract oversight
• Cross-domain dependency management
• Value realization

The ideal candidate is a seasoned portfolio leader who has managed large-scale, multidimensional technology portfolios in a Fortune 50 or similarly complex enterprise environment. This person must be able to:

• Think strategically
• Operate hands-on
• Influence senior stakeholders
• Build governance from the ground up
• Raise the maturity of portfolio management practices across a matrixed organization

This role is not a status reporting role. It requires a strategic operator who can:

• Understand the business problem
• Connect the dots across business, technology, finance, vendors, delivery, and execution
• Drive the work needed to create clarity, accountability, and measurable outcomes

Qualifications

• Bachelor's degree in Business, Technology, Finance, Engineering, Information Systems, or a related field.
• 12+ years of experience in IT portfolio management, technology program management, portfolio governance, digital transformation, or strategic technology operations.
• Experience managing large-scale, complex technology portfolios ($60M+) across multiple products, platforms, initiatives, vendors, funding sources, dependencies, and multi-year roadmaps.
• Proven ability to align business strategy with technology execution through portfolio prioritization, investment planning, roadmap alignment, governance, value realization, and executive decision support.
• Experience supporting customer-facing technology domains, including Next Best Action, customer decisioning, personalization, CRM, customer engagement, analytics, data platforms, or related digital capabilities.
• Strong portfolio financial management experience, including budgets, forecasts, actuals, funding allocations, vendor spend, capitalization, and financial risk management.
• Hands-on experience with Jira Align and Jira for portfolio visibility, roadmap management, dependency tracking, risk reporting, and executive reporting.
• Experience with ServiceNow or similar platforms for demand intake, governance workflows, portfolio reporting, and operational management.
• Demonstrated success establishing and maturing portfolio governance processes, operating models, executive dashboards, QBRs, and leadership reporting.
• Experience operating in large, complex enterprise environments with senior executive stakeholders and cross-functional accountability.
• Strong analytical, financial, communication, facilitation, stakeholder management, and problem-solving skills, with the ability to drive accountability and influence without direct authority.
• Experience with SAFe, Lean Portfolio Management, Agile delivery, product operating models, enterprise PMO practices, or technology investment governance.
• Experience in healthcare, insurance, financial services, retail, telecommunications, or other highly regulated and customer-centric industries.

Requirements

• Next Best Action portfolio plan connecting business priorities, customer decisioning capabilities, analytics engine needs, technology roadmap, investments, capacity, dependencies, and expected outcomes.
• Integrated roadmap view showing business priorities, product roadmap, analytics capabilities, customer interaction platforms, data dependencies, technology enablers, modernization work, and delivery timing.
• Portfolio operating calendar covering portfolio syncs, roadmap reviews, financial cycles, QBR inputs, enterprise reporting deadlines, contract reviews, and leadership updates.
• Monthly portfolio health report covering execution status, milestone progress, financials, risks, issues, dependencies, decisions needed, value progress, and key trend movement.
• Quarterly business review package covering portfolio performance, investment health, financial trends, roadmap progress, delivery confidence, contract trends, risk posture, dependencies, decisions needed, and next-quarter priorities.
• Jira Align portfolio health view showing epic progress, feature progress, roadmap alignment, PI progress, objective progress, risks, dependencies, delivery confidence, capacity signals, and leadership action items.
• Portfolio financial dashboard covering budget, forecast, actuals, variances, funding changes, labor and non-labor spend, capitalization, vendor spend, contract commitments, and financial risk.
• Contract and vendor portfolio view showing SOWs, renewals, vendor spend, burn rates, contract commitments, license or service obligations, expiration dates, and contract-related risks.
• ServiceNow demand and intake view showing new requests, business value, funding status, prioritization inputs, capacity implications, governance path, and decision status.
• Risk, issue, and dependency register with accountable owners, mitigation actions, due dates, aging trends, escalation paths, and closure status.
• Value realization view connecting major investments to business outcomes, OKRs, expected benefits, customer impact, baseline measures, progress indicators, and realized value.
• Portfolio data quality scorecard covering Jira Align hygiene, Jira accuracy, ServiceNow intake quality, financial data quality, reporting completeness, and corrective actions.

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off, including company and personal holidays
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.

These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.