JD Edwards Support Tech

Stellar IT Group

Saint Louis, MO

Overview:

Job Title: JD Edwards Support Analyst

Work Location: Remote

Contract: 12+ Months

NOTES:

Daytime shifts during work week

Need to have recent JD Edwards support

Leadership and fragmented parts of IT have been supporting the tickets- they need to offset the work to a dedicated support tech

Summary:

JD Edwards Support Analyst is a frontline IT professional that is responsible for providing day-to-day technical and functional support for JD Edwards ERP systems. They are a core team member to help ensure that JD Edwards systems are operational, user-friendly, and aligned with business goals, combining technical troubleshooting with user support and documentation.

Core Responsibilities

Tier 1-2 Support: Manage incoming calls, help tickets, and user inquiries for JD Edwards
Troubleshooting: Resolve access, navigation, configuration, and transaction issues (e.g., stuck orders, vouchers, receipts)
Collaboration: Work with JDE system administrators, developers, business users and IT leadership to escalate and resolve complex issues
User Management: Perform account setup, role/security changes, and password resets
Metrics & Reporting: Track support performance, create reports using ReportsNow
Documentation & Training: Create and maintain SOPs, user guides, and training materials; conduct 1-on-1 or group training sessions
Testing Support: Assist with UAT, regression testing, and validation of system updates

Skills & Qualifications

JD Edwards Experience: 1-5+ years supporting JD Edwards
Functional Knowledge: Distribution (Sales Order and Purchasing), Manufacturing, Finance
Tools: JDE Enterprise One 9.2, DSI/Cloud Inventory, ReportsNow, Service Desk Plus, Microsoft Office
Soft Skills: Strong communication, problem-solving, documentation, and customer service mindset
Technical Skills: Understanding of UBEs, system logs, integrations, JDE Orchestrator, basic SQL

Skills:

JD Edwards,erp,support

Apply

Vacancy posted 1 day ago

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