Senior Customer Service Representative

Benefits:

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

Senior Customer Service Representative

DTF Virginia – Hampton, VA (In-Person)

Pay & Benefits

$17.00–$22.00 per hour

Weekly pay

Health, Dental & Vision Insurance

401(k)

Paid Time Off (PTO)

Paid Holidays

Monday–Friday Schedule

No Nights or Weekends

Schedule

Monday–Friday | 9:00 AM – 5:00 PM

Join a Growing Company That Values Excellence

DTF Virginia is seeking a professional, dependable, and detail-oriented Senior Customer Service Representative to become a key member of our team.

This is more than a customer service position. You'll serve as a direct connection between our customers and production team, helping ensure every order is handled accurately, professionally, and efficiently.

We're looking for someone who takes pride in their work, communicates confidently, remains calm under pressure, and understands that exceptional customer service is critical to a company's success.

Responsibilities

Assist customers in person, by phone, and via email

Provide accurate and professional customer support

Help customers with print sizing, artwork requirements, and product selection

Review artwork for basic print readiness

Communicate with the production team using Outlook and Teams

Ensure order accuracy before production

Resolve customer concerns professionally and efficiently

What We're Looking For

Strong communication and customer service skills

High attention to detail

Professionalism and emotional maturity

Strong organizational and multitasking abilities

Ability to accept feedback and follow direction

Commitment to continuous learning as products, technology, and industry standards evolve

Dependable, accountable, and solution-oriented

Technical Skills

Experience with:

Microsoft Word

Microsoft Office Suite

Microsoft Outlook

Microsoft Teams

Basic Adobe Photoshop

Bilingual (English/Spanish) is a plus.

About DTF Virginia

DTF Virginia specializes in DTF, UV DTF, sublimation, and specialty transfer products. We are committed to quality, innovation, and exceptional customer service.

As our industry evolves, we continue to introduce new products and technologies. The ideal candidate is someone who enjoys learning, growing, and being part of a company that is constantly moving forward.

If you're looking for a stable career with growth opportunities and a company that values professionalism, we'd love to hear from you.

We print, you profit.