Outbound Specialty Mail - Processing Support Associate III (Coppell, TX)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Outbound Specialty Mail – Claims role is responsible for processing and fulfilling a variety of claim‑related mailing requests using specialized mailing methods. This position plays a critical role in ensuring timely, accurate, and compliant distribution of claim documentation, while also maintaining up‑to‑date records in the claims system. Key Responsibilities Process and prepare outbound claim‑related documents using specialized mailing methods, including certified mail, overnight courier services, and bulk mailings. Review requests for completeness and accuracy prior to processing to ensure proper handling and mailing. Coordinate with internal departments to clarify and fulfill mailing requirements in accordance with service level expectations. Accurately update the claims system with fulfillment status, mailing method, tracking numbers, and completion dates. Track and confirm delivery of specialty mail items, following up as necessary to ensure successful receipt. Manage returned or undeliverable mail according to established procedures and elevate issues when appropriate. Ensure all mailing processes comply with internal policies, client requirements, and applicable regulations. Maintain organized logs and documentation of all outgoing specialty mail activity. Support process improvements, contribute to documentation updates, and participate in training as needed. Perform other duties as assigned by management. Preferred Qualifications 1–2 years of experience in a mailroom, administrative, or claims processing environment. Strong attention to detail and organizational skills. Familiarity with mailing systems and tracking tools (e.g., USPS, FedEx, UPS). Basic knowledge of claims processing or insurance industry is a plus. Proficient in data entry and comfortable using claims or document management systems. Ability to work independently and manage multiple tasks in a fast‑paced environment. Excellent communication and teamwork skills. Work Location This is an in‑office position; candidates must be able to commute. Office location: 3300 Olympus Blvd Ste 400, Coppell, TX75019. Additional Notes The preceding description is not intended to be a complete list of duties. Other related duties may be assigned. Regular, predictable attendance is essential. Skills Data Entry Data Processing Mail Processing Mailroom Notary Services Time Management Compensation Paid at $18.61 – $27.77 per hour, based on experience and qualifications. Candidates offered this position will be required to submit to a background investigation. Benefits and Policies Allstate generally does not sponsor employment‑based visas for this position. Effective July1, 2014, Indiana House Enrolled Act (HEA1242) prohibits discrimination against veterans. The company prohibits discrimination on the basis of ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion, sex, or sexual orientation. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to offset internet costs. When working from home, a dedicated private workspace, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload are required. For jobs in San Francisco, click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in LosAngeles, click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. To view the FMLA poster, click “here”. #J-18808-Ljbffr