Service Coordinator

Do you enjoy working in a fast-paced environment?

Are you customer-service oriented with the ability to multi-task?

We are looking for a detail-oriented, friendly and helpful person to join our Service Dispatch team!

The Service Coordinator will schedule and monitor service calls for service technicians and Electronic Security customers, and provide excellent customer service to our clients and branch teammates. This position is in an office setting, working in a phone queue, both accepting and placing calls to customers and our technicians. You will also be working with multiple software programs.

This position can work from any office in our footprint.

What You’ll Be Doing:

• Scheduling of service calls and assignment of job duties for technicians
• Communicate professionally with customers and techs on status of service calls.
• Track, update and maintain status of calls/service tickets in Service Queue and customer accounts.
• Track and report all service work done.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate department.

  What You’ll Need:

• High school diploma or general education degree (GED) is required
• Two years related experience/training in alarm monitoring or scheduling is preferred and/or two years of service dispatch related work in any industry.
• Strong attention to detail
• Strong Communication skills, both written and spoken
• Ability to interpret notes in accounts and instructions given
• Ability to multi-task and problem solve
• Work cohesively in a team environment