Restaurant Hostess/Host | Marco Polo Restaurant

Restaurant Hostess/Host At Marco Polo Restaurant | Silver Lake Pool & Inn

We're looking for a friendly, organized, and personable host/hostess to welcome guests, manage reservations, and support the team at Marco Polo.

Silver Lake Pool & Inn sits just south of the Sunset Junction in the heart of the Silver Lake, one of the most dynamic and captivating neighborhoods in Los Angeles. The hotel features 54 generously appointed guest rooms and suites, and elevated pool deck that beckons relaxation, and our lively outdoor restaurant and bar, Marco Polo! The menu at Marco Polo is inspired by the vibrant, stylish quotidian life of Milan, Italy, where the everyday is elegant but not pretentious, and traditional but always dynamic.

If you're passionate about creating memorable dining experiences, thrive in a dynamic, fast-paced restaurant environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at Marco Polo!

Tasks at hand:

• You're the friendly face that greets all guests and enhances our guests' experience by bringing your own flavor to the restaurant.
• Making sure guests are having a fabulous time, from the moment they arrive until it's time to say goodbye.
• Creating a warm, friendly, and laidback atmosphere that turns first-time guests into regulars.
• Learning our steps of service, products, menu, and systems inside and out.
• Assisting clientele on the phone with reservations and other queries
• Managing our online reservation system as well as in-person, phone, and email reservation inquiries in a friendly, trusty manner
• Taking orders and delivering dishes and drinks when necessary
• Multi-tasking and taking on a variety of roles when needed to keep the restaurant running smoothly
• Collaborating with team members in a friendly, professional manner

What we are looking for:

• Excellent written & verbal communication skills; excellent phone manner
• Follow directions thoroughly
• Provide legible communication and directions
• Some computer literacy
• Minimum 1 year of experience as a Host in a high-quality full service or fast casual environment

What's in it for you:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

More about us:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!