Customer Service Representative 1

Our ASSA ABLOY South Central Service Center or regional manufacturing facility located in Mesquite, Texas is looking to add a Customer Service Representative to the Team. What would you do as our Customer Service Representative? Provide front-line support and follow-up to ensure customer satisfaction. Process orders and handle customer inquiries, offering general and technical information. Ensure timely processing of customer quotes with accurate pricing. Assess, research, and resolve customer issues promptly. Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations. Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders, and communicate with customers about discrepancies or delivery conflicts. Support account management and help maintain strong customer relationships. Participate in training sessions to enhance product knowledge and customer service skills. Participate in a safe and harmonious working environment. Assure compliance with federal, state, local, and corporate policies, regulations, AADG programs, and the ASSA ABLOY Code of Conduct. Perform other projects and assignments as needed. The Skills and Experience You Need High School degree or GED equivalent required. Bachelor’s degree or additional studies in Business, Engineering, or a related area is a plus. Minimum of 2 years of customer service experience within building, wholesale building products, or a related field desired. Previous customer service experience within a manufacturing/production environment is a plus. Proven track record of delivering an outstanding customer experience through frequent engagement, subject-matter expertise, and operational excellence. Demonstrated self-starter or resourceful attitude. Excellent communication and time management skills. Excellent analytical and problem-solving abilities with keen attention to detail and commitment to accuracy. Ability to multitask and prioritize projects under tight deadlines. Proficiency in Outlook, Excel, and Word. Knowledge or exposure to ERP systems and shipping software is a plus. Benefits Paid vacation, sick time, and paid company holidays. Medical, dental, vision, short- and long-term disability, life, and AD&D insurance. 401(k) program with company contributions. Tuition reimbursement, learning, and career development opportunities. Flexible spending. Employee assistance program. Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career. AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth #J-18808-Ljbffr ASSA ABLOY Global Solutions