Change Enablement Senior Analyst (Central Dispatch/Ready Logistics)

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Change Enablement Sr Analyst Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 25% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description The Change Enablement Sr Analyst is responsible for driving the successful adoption of process, system, and operational changes across Central Dispatch and Ready Logistics. This role partners cross-functionally with Product, Operations, Training, Quality, and Compliance teams to assess change impacts, develop enablement strategies, and ensure effective implementation. The position supports onboarding, training delivery, SOP/QRG development, and continuous improvement initiatives to enhance agent performance, improve customer experience, and maintain operational consistency. This role also ensures timely communication, stakeholder alignment, and adoption of key business initiatives. · Provides Change Enablement support across a range of initiatives, projects, and cross-functional teams. · Translate project requirements into clear objectives and actionable tasks · Communicate major milestones and identify potential risks · Schedule and facilitate project readiness sessions to keep stakeholders informed of progress, developments, and challenges · Leads delivery of routine and standard projects, ensuring alignment with change enablement best practices. · Conducts impact assessments to evaluate readiness for change and identify key stakeholders. · Partners with stakeholders to develop and implement strategies to manage and mitigate change resistance. · Ensures change enablement activities are fully integrated into overall project plans. · Defines and tracks success metrics to monitor adoption and effectiveness of change initiatives. · Develop communication materials and resources to support change implementation, training, and knowledge sharing. · Plans and deliver training sessions for impacted users and stakeholders to drive adoption and readiness. Qualifications Bachelor’s degree in Business, Operations, Communications, or related field preferred Equivalent combination of education and relevant experience may be considered Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.