Head of Information Technology New Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

CPI Security, a national leader in residential and commercial security solutions, is seeking a Head of Information Technology to serve as the company’s senior-most technology executive. This leader will establish and execute an enterprise-wide technology strategy that supports business growth, operational scalability, customer experience, security, and innovation.

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees serving more than 250,000 customers. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.

This position will direct all aspects of IT including, but not limited to, the following: Intake and Demand Management, Cybersecurity, Software & Salesforce Engineering, Data Analytics, AI/ML Development, Architecture Governance, Cloud and On-Prem Infrastructures, Networks, Vendor & Budget Management, Helpdesk, Telephony & WFM systems, and Project Management.

What You’ll Do:

• Collaborate with the President and Executive Leadership Team to set short and long–term strategic objectives to achieve profits, growth, or other goals of the Company.
• Build, direct, and execute the company’s IT strategies with a focus on the areas of Cybersecurity, IT Operations, Software Engineering Initiatives and Business Intelligence/Data Analytics.
• Develop a deep understanding of the business model and looks for areas where technology can differentiate customer and employee experiences and drive operational efficiencies.
• Prioritize departmental work and partners with business leaders to ensure IT resources are assigned the highest value request/projects.
• Builds a high-trust, accountable technology organization with clear roles, performance expectations, career paths, and leadership development opportunities. Ensures employees have the resources, support, and training needed to succeed.
• Responsible for the delivery of Business/Technology initiatives and digital transformations. Ensure these are effectively and efficiently planned and executed.
• Manages departmental budget, capital expenditure and allocation of monthly expenses.
• Responsible for the technology vendor partnerships including vetting new vendors and systems, reviewing and managing contracts, price negotiations and holding vendors accountable to deliver.
• Accountable for pragmatic “build vs buy” decisions and ensuring the architecture is scalable, secure, and resilient.
• Owns and evolves the Technology M&A Playbook, including technical diligence, integration planning, systems rationalization, cybersecurity assessment, data migration, and post-close technology stabilization.
• Supports CPI’s recurring revenue model by ensuring core platforms, billing systems, customer lifecycle tools, field service capabilities, monitoring systems, and analytics support subscriber growth, retention, expansion, and operational scalability.
• Leads modernization of core business platforms and integrations to reduce technical debt, improve reliability, increase automation, and enable faster business change.
• Ensures technology solutions are designed with strong data governance, security, compliance, resiliency, and operational support requirements from the outset.
• Establishes performance expectations for technology delivery and operations, including system availability, service levels, delivery predictability, cybersecurity, recovery readiness, stakeholder experience, and measurable business outcomes.

What We’re Looking For:

• Bachelor’s Degree in Information Systems required, Master's Degree preferred
• Experience operating as a senior technology executive and regularly partnering with the CEO, President, and executive leadership team.
• 2+ years security industry experience preferred
• Must have Salesforce and call center technology experience (preferred experience with Salesforce would be Sales, Service, Field Service Lightning, CPQ, Communities, Marketing Cloud and Commerce Cloud)
• Strong experience in broad technology program/project methodologies, specifically Agile/SCRUM.
• Experience with mobile technologies, devices, and business intelligence platforms
• Experience with ERP, Billing and Payroll systems and implementations
• Experience in M&A, including IT integrations
• Experience in data governance, Snowflake or similar data cloud solutions preferred

Who You Are:

• Innovative: Skilled at leading people and organizations through significant change. Combines the foresight to anticipate customer needs and competitive threats with the finesse to generate buy-in through excellent communication and influencing skills. Communicates with honesty, directness, and candor. Speaks up and diplomatically shares perspectives, even when unpopular or challenging the status quo.
• Effective Collaborator: Listens before acting and promotes inclusion with all stakeholders. Creates a culture of empowerment and accountability, building cohesion and unleashing the talent in the organization. Equally as comfortable thinking as s/he is doing. Happy to “roll up the sleeves” as needed to get the work done.
• Team Builder: Attracts, develops, and inspires talent; able to effectively build trust, network, and influence behavior through listening, persuasion, and diplomacy.
• Organizational Agility: Must possess knowledge of how an organization operates in terms of policies, practices, procedures, and internal culture. Must be able to effectively utilize this understanding to create formal channels and networks to accomplish company and interdepartmental goals.
• Strategic “Doer”: Naturally proactive with a strong strategic mind grounded in the customer viewpoint and untapped opportunities for the business. Clarifies and simplifies complex information, spotting trends and possibilities that lead to new business opportunities.

What We Offer:

• Strong Compensation Package
• State of the Art headquarters with onsite gym and cafeteria
• Engaging and involved workforce committed to creating a positive culture
• Collaborative team with shared vision of success
• Free home monitoring system of course!