Court Attendant

HAMLIN HOUSE | POSITION DESCRIPTION


Court Attendant/Concierge

COMPANY OVERVIEW


Welcome to Hamlin House where we elevate every moment. Built for the lifelong competitor, Hamlin House blends the spirit of sport, the art of hospitality, and the strength of community to create moments that will inspire, connect, and endure, long after the game is played.

Hamlin House's Five Foundations of Service:

• Well-Being (Safety): Ensure Club Members and guests feel secure, comfortable, and cared for.
• Championship Hospitality (Courtesy): Deliver gracious, anticipatory service with warmth and attention to detail.
• Game Day (Show/Quality): Maintain impeccable personal presentation and uphold the club's professional environment.
• Play Smart (Efficiency): Ensure seamless, well-orchestrated interactions that value Club Members' time.
• Gracious Sportsmanship (Everybody Matters): Treat every Club Member and teammate with respect and appreciation.

POSITION OVERVIEW


The Court Attendant serves as a central ambassador of the Hamlin House experience uniting hospitality, sport, and service. This dual role ensures both the front-of-house guest experience and on-court operations reflect the club's standards of excellence.

Responsibilities include welcoming Club Members and guests, managing reservations, coordinating experiences across departments, and supporting the highest quality of court presentation and play. This role requires poise, communication, attention to detail, and a passion for creating effortless, world-class experiences.

DUTIES AND RESPONSIBILITIES

Club Member & Guest Engagement

• Provide a warm, professional, and gracious welcome to all Club Members and guests upon arrival.
• Maintain deep knowledge of club amenities, dining options, and programming to provide accurate information and thoughtful recommendations.
• Manage reservations for dining, courts, lessons, and events; assist with scheduling and Member preferences through the CRM system.
• Anticipate Club Member needs by learning and recording personal preferences and special requests.
• Assist with off-site recommendations and referrals (dining, entertainment, transportation, hotels).
• Champion a culture of personal connection-ensuring Members are recognized and addressed by name throughout the club.
• Handle all Member interactions and confidential requests with discretion, empathy, and professionalism.

Court Setup, Operations & Safety

• Inspect courts daily for cleanliness, safety, and playability; promptly address any maintenance needs.
• Prepare and maintain hydration stations, towels, benches, and shaded areas for Member comfort.
• Provide, inspect, and collect equipment (balls, paddles, scoreboards), ensuring quality and readiness.
• Manage court rotations, open-play schedules, and event setups with fairness, efficiency, and hospitality.
• Monitor play and environment for safety concerns (hydration, heat, equipment, dress code) and reinforce Hamlin House and USA Pickleball standards.
• Support tournaments, clinics, and social events with setup, in-game assistance, and post-event resets.
• Document and report all incidents, feedback, and operational needs accurately.

Communication

• Lead or participate in daily operations meetings to share key updates and Member insights across departments.
• Coordinate seamlessly with dining, sports, custodial, and events teams to ensure smooth transitions and consistent service.
• Respond promptly to Member inquiries or concerns, resolving them with urgency and care.
• Proactively share information about upcoming events, programming, or club highlights.
• Partner with teammates to ensure continuity between shifts and departments.

Administration & Record-Keeping

• Maintain accurate logs of reservations, court usage, guest visits, and service requests.
• Record Member preferences and patterns of use to enhance personalization and engagement.
• Support Membership and Events teams with preparation of welcome materials, itineraries, and special touches.
• Report patterns, feedback, and opportunities for improvement to leadership.

Collaboration & Culture

• Embody a Member-first mindset, working cross-functionally to uphold the club's elevated service standards.
• Participate in cross-training across departments to enhance flexibility and collaboration.
• Model Hamlin House's cultural lens of Sprezzatura -graceful ease, luxury without pretension.
• Serve as a visible, polished ambassador of the Hamlin House brand, reflecting discretion, elegance, and heartfelt hospitality in every interaction.

QUALIFICATIONS & SKILLS

• Previous experience in hospitality, luxury service, or sport operations (hotel, private club, resort, or racquet facility) preferred.
• Strong communication and interpersonal skills with an ability to anticipate needs and personalize service.
• Proficiency with CRM, reservation, and scheduling systems .
• Polished, professional appearance and demeanor; warm and approachable personality.
• Strong organizational and multitasking skills; ability to stay composed under pressure.
• Comfort working both indoors and outdoors in variable weather conditions.
• Physical ability to lift up to 40 lbs., bend, and stand for extended periods.
• Commitment to Hamlin House's values of excellence, community, and service from the heart.
• Availability to work flexible hours , including evenings, weekends, and holidays.

Equal Opportunity Employer
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