Night Auditor $13 Starting Sun-Thurs

Purpose of Position Night Auditors greet and register guests, provide outstanding service throughout their stay, and settle guests’ accounts upon completion. They complete night audit reports, balance accounts (house accounts and credit cards), and perform settlement. Additionally, they handle front‑desk duties, reservations, and concierge tasks, acting as the first point of contact for guests in the lobby. Essential Functions Maintain a positive, upbeat personality and deliver outstanding customer service. Maintain a professional appearance and demeanor. Keep confidential information confidential. Run audit reports according to the checklist. Process no‑shows according to policy. Conduct security walks at least four times per shift. Set up lobby coffee service and breakfast, if applicable. Multi‑task, be detail‑oriented, and problem‑solve for internal and external customers. Handle and resolve guest complaints professionally through effective listening and clarifying. Communicate clearly and convey information and ideas. Perform basic math and understand financial information. Recognize and act on safety or loss‑prevention incidents, following company safety and security policies. Complete training in security, alcohol, and health & safety; adhere to OSHA, State, and Federal guidelines. Coordinate with other departments to keep room status up to date and ensure timely repairs. Use persuasive selling techniques to sell rooms and promote marketing programs. Perform front‑desk responsibilities: greet guests, process transactions, balance reports, control cash deposits, and handle reservations and credit cards. Operate telephone system, TDD equipment, and basic office equipment. Schedule wake‑up calls according to property procedures. Know hotel policies on cancellations, extended stays, room types/rates, late check‑outs, early arrivals, and special requests. Control keys: issue & receive room & master keys. Process lost & found items per policy. Operate computer equipment, including Microsoft Office. Assist in training new staff. Participate in a positive work environment. Understand hotel products and services (food & beverage, recreation). Perform other duties as assigned. Position: Night Auditor Position: Night Auditor Position Requirements Mandatory Job Requirements Communicate professionally with hotel staff, guests, and management. Know the surrounding area and events. Know proper telephone etiquette. Understand and follow cash & credit card handling policies. Read, write, and speak English. Learn safety, emergency, and accident prevention policies. Maintain a neat, well‑groomed appearance, wearing proper uniform and name tag. Have a flexible schedule that includes weekends, evenings, and holidays. Accountability Complete night‑audit training within required timeframe. Follow and submit daily checklist per property procedures. Maintain high quality, service, and cleanliness. Maintain smooth operation of the front desk. Communicate openly with direct supervisor. Keep guest survey scores within acceptable range. Experience or Training Required High school education. 1‑year hospitality or guest‑service experience (preferred). Detail‑oriented. License or Certification Required Complete night‑audit training program within the brand required timeframe. Marginal Job Functions Clean guestrooms and lobby/public areas as needed. Restock front‑desk supplies. Help with laundry as needed. Deliver cribs, towels, or other items to guestrooms on request. Perform light maintenance duties. Restock, inventory, and sell in the guest marketplace and pub (if applicable). Physical Demands Stand and walk; use hands and fingers for long periods (up to 8 hours). Frequently repeat the same movements, including keyboarding. Understand speech and speak clearly. Read and see details. Lift up to 10 pounds occasionally and up to 35 pounds as needed. Stoop, kneel, twist, or crouch occasionally. Environmental Conditions Work inside the hotel for at least 75% of the time. Handle work in a stressful environment and frequent interruptions. Communicate well with others and respond to constructive criticism. Continue to meet reasonable accommodations for disabilities. The essential functions, requirements, and features of this position are subject to change as the needs of the company or hotel evolve. EEO Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Location: Hampton Inn & Suites Menomonie Category: Night Audit Employment Type: Full‑Time #J-18808-Ljbffr