Project Coordinator (Residential New Construction)

Job Summary: The Trade Project Coordinator will oversee the installation and recovery efforts of the Trade team. This role collaborates with a variety of team members to ensure timely and accurate project installation with high customer satisfaction. Schedule and Availability: Weekdays during normal business hours from 8am to 5pm Supervisory Responsibilities: Serve as the daily point of contact for field technicians Manage the schedule for field technicians and OKC Delivery Drivers Essential Duties and Responsibilities: Responsible for scheduling all installs, deliveries, and recoveries in the assigned market Collaborate with installation crews to ensure exceptional customer service during the installation process Schedule and confirm installations with customers, prioritizing availability based on product order dates and lead times Schedule all recoveries in a timely manner ensuring necessary material is ordered as soon as known issue is reported by installation team Maintain, document, and update project statuses across all relevant platforms Collect payments prior to project installations Partner with leadership to balance revenue-generating and non-revenue generating installation projects to ensure a balance between company profitability and project completion Work with QA/QC Manager to maximize utilization and efficiency of subcontractors Ensure subcontractors submit appropriate completed paperwork for installations including project acceptance forms Communicate regularly and clearly with the customer to set proper expectations on project timeline, execution, and customer responsibility Collaborate with the accounting department to ensure timely sub-contractor payment Ensure jobsite readiness before scheduling installation Complete jobsite visits as approved by Senior Project Manager to continue to learn about complex trade issues and troubleshoot customer challenges Coordinate with the Senior Project Manager to forecast upcoming projects and review open recoveries on a weekly basis Participate in trade related meetings to ensure alignment with trade sales team Schedule final walkthrough to ensure product functionality and install accessories Maintain positive builder relationships to ensure continued business success in collaboration with trade sales representatives Order and maintain non-Pella installation material for the assigned market Collaborate and communicate with various operations team members daily Perform all other duties as necessary or assigned