Quality Expert Operations (Quality Engineer)

At Webasto, quality is not just a word but a philosophy. Great emphasis is placed on the highest product and service standards to meet our customers' expectations. Quality management is deeply integrated into Webasto's projects from start to finish, serving not only as a control function but, more importantly, as a key support function.You can look forward to these exciting tasksServe as the primary plant contact for customers on quality-related topics from project launch through series production, building strong relationships and responding to customer concernsLead the response to product safety incidents, coordinating containment, investigation, communication, corrective actions, and follow-up across internal teams and customer locationsManage customer complaints and quality claims through timely resolution, using the 8D methodology and other structured problem-solving tools to identify and eliminate root causesConduct internal and external process audits to evaluate compliance with established processes, customer requirements, and quality standards, and ensure corrective actions are effectiveCreate and maintain control plans, test instructions, quality documentation, and customer portal submissions to support production and customer requirementsCoordinate APQP, PPAP, initial sampling, requalification testing, capability studies, FMEA activities, and product and process releasesMonitor quality targets and analyze performance data using statistical tools, working cross-functionally to improve quality results and reduce defects and failure costsSupport customers at their manufacturing locations as needed, which may include regular customer visits and occasional travelThis is what you bring to usBachelor’s degree in Engineering, Quality, or a related technical field preferred, or equivalent relevant experience; automotive quality experience is preferred but not requiredExperience working in a **Quality Engineer role** within a manufacturing environment; 5 or more years of relevant quality experience is preferred for senior-level considerationDemonstrated experience leading the response to a **product safety incident**, including coordinating the investigation, containment, communication, and corrective-action processStrong knowledge of the **8D methodology** and other structured problem-solving and root-cause analysis toolsCustomer-facing quality experience, including supporting customers at their manufacturing locations, managing customer relationships, and resolving quality concernsExperience navigating and submitting information through multiple customer quality portalsExperience auditing compliance with established processes, identifying gaps, and driving corrective actions through completionKnowledge of APQP, PPAP, FMEA, control plans, capability studies, statistical analysis, and applicable quality management systems and customer-specific requirementsApplications from qualified individuals with disabilities are expressly welcome.Your contact person: Mario Magrini, People & Organization Lexington, KY Get to know us here and find out why we are passionate about attracting talent to Webasto. We look forward to receiving your online application!