Patient Access Specialist II

Description

Join Our Team as a Patient Access Specialist II at HRRMC!

This position is eligible for $1.00 differential.

Are you passionate about delivering outstanding customer service while ensuring accurate and efficient patient registration? At Heart of the Rockies Regional Medical Center (HRRMC), we're looking for a Patient Access Specialist II to be the welcoming face of our medical practices, helping patients navigate their healthcare journey with professionalism and compassion.

Discover Your Career in the Heart of the Rockies!

At Heart of the Rockies Regional Medical Center (HRRMC) , we're more than just a healthcare facility-we're a cornerstone of our community nestled in the breathtaking Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state-of-the-art medical services, including emergency care, surgery, imaging, and much more.

Our mission is clear: to provide high-quality, patient-centered care while fostering the well-being of our community. We believe in making a positive impact not just through our healthcare services but also by creating a supportive and collaborative environment for our team members.

Requirements

Key Responsibilities

* Exceptional Customer Service:

• Greet patients, visitors, physicians, and staff promptly and professionally.
• Deliver exemplary service using AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) principles, inspiring confidence and promoting a positive image of HRRMC.
• Manage multiple interactions seamlessly and handle emergencies with calm professionalism.
• Stay informed about practice schedules, services, and provider information to assist patients effectively.

* Accurate and Efficient Registration:

• Maintain a minimum of 95% registration accuracy, ensuring patient information is entered correctly and consistently.
• Complete patient registrations swiftly (within 5 minutes on average) to optimize patient flow.
• Verify and update demographics, insurance, and primary care physician details during every encounter.
• Confirm insurance eligibility and tactfully collect copays or deposits at the time of service.

* Comprehensive Documentation:

• Obtain and verify patient identification, including photo ID and insurance cards.
• Educate patients about the value of the patient portal and assist with account setup.
• Provide required documentation such as the Patient Privacy Statement and Bill of Rights.
• Gather necessary consents, including treatment authorization and communication preferences.

Why HRRMC?

• Be Part of a Dynamic Team: Collaborate with healthcare professionals dedicated to providing exceptional care.
• Build Your Career: Gain proficiency in Electronic Health Records (EHR) and expand your skills in a supportive environment.
• Make an Impact: Help patients feel confident and cared for at every step of their healthcare experience.

What We're Looking For:

• A customer-focused professional with strong organizational and multitasking skills.
• Attention to detail and proficiency in maintaining accurate records.
• A calm and composed demeanor when handling emergencies or high-pressure situations.

Ready to make a difference? Apply today and join a team that's committed to excellence in patient care and service!

*** Your next career starts here at HRRMC!***