Quality & Training Manager - Regent Santa Monica Beach

Quality & Training Manager - Regent Santa Monica Beach The Quality & Training Manager will be responsible for creating and implementing training and development programs for colleagues of an ultra‑luxury resort. The ideal candidate will identify areas where colleagues need to improve, oversee training strategy, curriculum development, delivery methods, and evaluation to ensure measurable impact on individual and organizational performance. Responsibilities Develop and implement Forbes knowledge checks. Conduct needs assessments to identify areas where colleagues need to improve their skills, knowledge, and behavior to deliver exceptional customer service compliant with Forbes Five‑Star standards. Collaborate with department managers to determine training needs and develop tailored training programs for each department. Design and deliver training sessions, workshops, and other learning experiences that are engaging, interactive, and aligned with the hotel’s values and standards. Develop and deliver new employee orientation programs that ensure new hires are equipped with the necessary skills and knowledge to succeed in their roles. Develop and maintain training materials, including manuals, job aids, and e‑learning courses. Evaluate the effectiveness of training programs by conducting post‑training assessments and surveys. Keep up to date with industry trends and incorporate best practices into the resort’s learning programs. Collaborate with People & Culture for Orientation and onboarding agendas, guides and all other needs. Collaborate with department heads in recommending any corrections needed to achieve our standards. Qualifications Minimum 3 years’ experience in a learning and development role, preferably in the hospitality industry or ultra‑luxury setting. Bachelor’s degree in HR, Education, Hospitality, or a related field. Experience developing and delivering training programs for diverse employee groups. Strong communication and presentation skills. Excellent organizational and project management skills. Proficiency in Microsoft Office and Canva. Ability to work collaboratively with cross‑functional teams and build relationships with stakeholders at all levels. Strong attention to detail and analytical skills. Ability to work in a fast‑paced environment and manage multiple priorities. Flexibility to work evenings, weekends, holidays, and when major city‑wide events or pacing require. What you can expect from us The annual pay range for this role is $85,000.00 to $90,000.00 . This range is only applicable for jobs to be performed at Regent Santa Monica Beach . This position is eligible to participate in the Company’s Bonus Plan. We offer a comprehensive package of benefits including paid time‑off, wellness and sick time, medical/dental/vision insurance, 401(k) plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. EEO Statement IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled. The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr