Automotive Service Advisor

Service AdvisorFred Martin Superstore is looking for a motivated and customer-focused Service Advisor to join our growing team. We believe great employees create great customer experiences, and we are committed to providing the tools, training, and support needed for long-term success.If you enjoy helping people, thrive in a fast-paced environment, and want to build a career with a company that promotes from within, we want to hear from you.What We OfferMedical, Dental, and Vision InsuranceCompany-Paid Life Insurance401(k) with Company MatchGenerous Paid Time OffUp to 3 Weeks Paid VacationPaid TrainingCareer Growth OpportunitiesPromote-from-Within CultureEmployee Vehicle Purchase ProgramEmployee Discounts on Products and ServicesCell Phone and Fitness Membership DiscountsReferral Bonus Opportunities up to $3,250Family-Owned and Operated CompanyLong-Term Job SecurityResponsibilitiesGreet customers promptly and professionallySchedule service appointments and maintain communication throughout the repair processListen to customer concerns and accurately document vehicle issuesPrepare repair orders, estimates, and recommended servicesCommunicate inspection findings and repair recommendations to customersCoordinate with technicians and monitor repair progressUpdate customers regarding changes in timing, pricing, or additional repairsExplain completed repairs and charges clearlyMaintain high levels of customer satisfactionHandle customer questions and concerns professionallyKeep the service drive and work area organized and professionalPerform additional duties as assignedQualificationsPrevious automotive service advising experience preferred, but not requiredStrong communication and customer service skillsAbility to multitask in a fast-paced environmentProfessional appearance and positive attitudeValid driver’s license with a clean driving recordAbility to pass a background check and drug screeningFred Martin Superstore is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran