Night Auditor

Night Auditor

While Villatel Orlando Resort rests, you keep it running — balancing the day's financials, reconciling transactions, and preparing reports leadership relies on each morning. You're also the resort's overnight face, welcoming late-arriving guests and resolving requests with the same warmth as any daytime encounter. By sunrise, the books are balanced, the lobby is polished, and the next shift starts seamlessly — because luxury never clocks out.

Position Responsibilities:

• Assist with check-in and check-out procedures and provide information about resort amenities and services.
• Balancing the day's financial transactions, ensuring that guest accounts are accurate, and providing reports to Accounting and Operations Management.
• Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
• Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
• Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
• Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
• Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.

Qualifications:

• High School Diploma or equivalent required. Associate of bachelor's degree in hospitality management, business administration or related field is preferred.
• A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail while attempting to resolve issues in a timely and satisfactory manner.
• Previous experience in a customer service or hospitality role, to include tenure as a night auditor.
• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests, colleagues, and management.
• Strong mathematical and problem-solving skills.
• Ability to work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction.
• Meticulous attention to detail coupled with the resourcefulness to ensure accuracy in guest service requests and resolutions.
• Willingness to work variable hours, including evenings, weekends, and holidays, to accommodate the needs of guests and the operational requirements of the resort properties.