Security Ambassador

Job Title

Security Officer

Job Description

About the Role

In this important role, you will observe and timely report all safety and/or security hazards relating to visitors, members, and other employees; as well as detect and timely report any damage to property and collections under the supervision of a Security Supervisor and/or Assistant Manager, Security Operations.

S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach.

This is a part-time position at 28 hours per week.

Essential Duties

• Proactively engage, greet, and orient visitors while protecting collections on view.
• Adhere to institutional rules and policies including those outlined in The Huntington Staff Handbook.
• Run check-in for special events and public programs, including keeping the line organized and communicating updates with event/program attendees.
• Maintain posts in the gardens and galleries during public hours and events.
• Assist with fire/life safety protocols, including medical incidents or emergency situations.
• Participate in daily briefings and additional scheduled training, including curatorial walkthroughs of new exhibitions; Participates and stays up to date on trainings and best practices. Set up and strike wayfinding devices, ticketing signage, and visitor engagement collateral.
• Maintain up-to-date knowledge of institutional information by reading and reviewing all staff communications and attending all staff meetings.
• Maintain up-to-date knowledge of policies and procedures as outlined in training sessions, staff meetings, written handbooks and The Huntington Sharepoint.
• Assist patrons with accessibility aids; use the two questions outlined in the Americans with Disabilities Act, to ensure proper access for prospective ticket-purchasers with service animals.
• Perform other duties as may be assigned.

Candidate Requirements and Experience

• The ability to communicate clearly in person, in writing and via radio is required.
• Flexible schedule including overtime, evening, and weekend work
• Friendly and outgoing disposition; strong communication skills to interact with diverse visitors; understanding of how body language can convey a welcoming yet professional presence.
• Experience dealing with the public in customer service or hospitality capacity. Hospitality-oriented individuals with strong people skills are preferred.
• Familiarity with The Huntington; strong interest in cultural property collections.
• Ability to handle fast-paced events, as well as to remain focused and attentive during quieter times.
• Consistently exercise and demonstrate good judgment.
• In partnership with security personnel, willingness to act as a "first responder" in emergency situations such as earthquakes, power outages, or incidents requiring medical attention.

Working Conditions

• This position requires standing for long periods (an average of 8 hours per shift) and the ability to wear a radio earpiece at a normal volume setting.
• Must have visual acuity and ability to communicate quickly, identify and address safety and security concerns.
• Performance of essential functions requires remaining alert at all times, regular moderate physical mobility and exertion in walking, climbing stairs, and standing for several hours.
• May be required to work outdoors and in occasional inclement weather. Must be able to bend, twist, reach, and lift up to 30 pounds.

Working Environment

• May work in hazardous conditions associated with an emergency event (e.g., inclement weather).

Compensation & Benefits

• Pay Rate: $19.25/hr. (increases to $19.50/hr. after successful completion of introductory period)
• 403(b) retirement plan and matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and holidays
• Discounts for staff in The Huntington Store and restaurants
• Free admission to various museums and cultural institutions
• Free passes each month to welcome family and friends to visit the grounds

The Application Process

Please submit a cover letter and CV/resume as a single PDF attachment.

You will have the opportunity to submit additional documents on the "My Experience" section of the application.