Service Manager - Bloomington Cycle & Fitness - Bloomington, IL

Service Manager – Bloomington Cycle & Fitness (Bloomington, IL) Under the direction of the Store Manager, the Service Manager will oversee the bike department repair shop at Specialized. The service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff; solving high level problems; disseminating technical bulletins and new techniques; and detecting and diagnosing shop problems in structural and social interfaces. The service manager must also improve rider service quality results by continuously studying, evaluating, and redesigning the fixed processes of the department; informing, communicating, and achieving service metrics; monitoring and analyzing results of said metrics; and implementing changes accordingly. Responsibilities Lead service team in all bicycle and store service functions: new bike builds, walk‑in repairs, and checked‑in repairs, while exemplifying best practices for all service staff. Oversee and assign workload, both when present and not, to ensure efficient flow and achieving 24‑hour turnaround (on all tickets not requiring special order). Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication. Assist with general store tasks including opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company. Monitor sell‑through on all service‑specific parts and accessories; establish a NEVER‑OUT list of commonly needed shock seals, chains, cassettes, and cleats. Oversee and ensure swift completion of all warranty issues and shop bikes. Maintain primary point of contact with Specialized warranty representative. Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care). Ensure staff receives direction and information when manager is not present (days off, time off, etc.) so all service members work purposefully toward service goals. Evaluate each employee’s performance and serve as first point of contact when issues arise in service among riders, service employees, and the service/sales interface. Contribute to the larger Specialized R&D team by closing the feedback loop; provide insights from the technician’s perspective and remit valuable critique and reaction from riders. Qualifications Passion for cycling and the Specialized brand. Current or former retail employee with 1+ years of experience. Excellent communication skills; ability to effectively interact with riders and team members. Ability to work as business dictates, which includes weekends. Ability to stand for extensive time periods; occasionally walking, kneeling, or reaching. Ability to lift at least 50 lbs. and use proper lifting skills. Benefits Competitive health care (Medical PPO or HDHP). Dental, Vision, and Health Savings Account (HSA). Short‑term and long‑term disability insurance. Company‑sponsored life insurance; optional term life, critical illness, and critical accident insurance. Competitive vacation package. 401(k) with match. 8 weeks paid parental leave. Paid company holidays. Employee discounts on all product. Deep partner retail discounts. Fitness & Events reimbursement. Uniform allowance. Employee Assistance Program. Commuter benefits (if applicable in state). Family & Friends Discount (for eligible employees). Equal Opportunity Statement We are committed to building a diverse and inclusive workforce where every teammate can succeed. We encourage everyone – especially those from marginalized groups – to apply, and we are an equal opportunity employer. #J-18808-Ljbffr