Director of Housekeeping

Job Description

Job Description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your mission:

Should you decide to accept it...

The main gig for the Director of Housekeeping is to ensure that we have a clean and well-maintained hotel as well as a happy housekeeping team. This takes loads of coordination and isn’t for the faint of heart.

The Director of Housekeeping plans, organizes and manages all details (the moving parts, as we call them) for the housekeeping department. They do this by working with a collaborative hotel-wide team. We believe that life is better when you love your job and we are looking for someone who loves Housekeeping (who couldn’t, right?)!

The Nitty-Gritty:

What exactly you will be doing...

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Ensures higher than normal quality standards for: hotel rooms, public areas, food & beverage outlets and the heart of the house!
• Works closely with the Front Office to ensure all guest preferences are executed. We love going the extra mile and putting the guest first (we hope you do too!).
• Training, training, training! And more training! Did we mention you might be training?
• It’s about the money, honey! You’ve got some budgetary guidelines to follow – we are looking for a lean and mean scheduling machine.
• Hires the best people (obviously)!

• It’s all about the guest! Understands flexibility, “gray areas” and see and wiggly lines.
• Loves to have FUN. Housekeeping is a hard job, sure, but we want our staff to work hard and have fun.
• The safety and security of our guests and teammates is our priority. Complies with all safety procedures and trains staff in all legal and appropriate areas.

Okay….so the other stuff….

• Inventory
• Reviews
• Payroll
• Departmental financial reviews and budgets
• Etc.

What qualities are we looking for?

You’ve got skills? If you can perform the following, then you have come to the right place...

• Great team player with the ability to create excellent working relationships

• Strong communication and presentation skills
• Pre-opening hotel experience
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Enthusiastic and Passionate
• Must love techy-gadgets; we will have lots of them!

• Unmatched attention to detail
• Ability to work a shift other than a day shift, such as pm, swing or overnight shift
• Ability to work on weekends and holidays
• Stand for periods of 8-10 hours.
• Understand guest inquiries and provide clear, concise responses.

• Work with others like a rock star, while constantly advocating for your guests.
• Mentality of service minded and taking responsibility beyond direct duties.
• Strong sense of need for achievement of goals and success.
• Sound ability and knowledge to develop standards of operations and strategic processes
• Ability to work under own initiative in a highly pressured environment.

• Maintain confidentiality of all guests and hotel information.
• Maintain a neat, clean and well-groomed appearance per hotel standards.
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties.
• Adhere to hotel policies including but not limited to attendance, safety, behavior.

Background must-have:

• Current, legal and unrestricted ability to work in the United States
• Associate or Bachelor’s degree preferred
• Minimum 5 years of Housekeeping management experience.

• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient in MS Outlook, Word, Excel and PowerPoint
• Spanish helpful but not required