Application Production Support Analyst

Application Production Support Analyst

Genesis10 is currently seeking an Application Production Support Analyst for a contract position with a Global Financial Institution located in Charlotte, NC. This is a 12 month contract opportunity.

This role is responsible for providing Level 3 production and technical support for critical payment processing applications. The ideal candidate will monitor application health, investigate and resolve incidents, and partner with various technology teams to ensure platform stability and service restoration.

Responsibilities:

• Provide Level 3 production and technical support
• Monitor application health and payment processing
• Investigate and resolve incidents, and perform transaction recovery
• Support releases and infrastructure maintenance
• Coordinate global shift handoffs and maintain operational procedures
• Partner with application, middleware, database and operations teams to restore service and improve platform stability

Requirements:

• 5-7 years of production or technical support experience
• Experience with incident and problem management
• Proficiency with Linux/Unix
• Strong knowledge of Oracle SQL/PLSQL
• Experience with REST/SOAP services
• Hands-on experience with Splunk and Dynatrace monitoring
• Familiarity with application messaging/MQ
• Excellent skills in troubleshooting, documentation, and stakeholder communication
• Ability to support releases and recovery activities

Desired skills:

• Experience with Containers, Mule ESB, WebSphere MQ, and Spring-based services
• Understanding of payment-message flows
• Knowledge of automation/scripting
• Experience with capacity monitoring
• Experience in a follow-the-sun support model

Pay range: $58.26 - $66.26 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.