Implementation Specialist

Implementation Specialist

USA (Remote)

About Kalepa:

Insurance is a $7T global industry built on professional labor: underwriting, claims, pricing, operations, and distribution. Kalepa is building AI that can perform that work.

We create professional-grade AI systems for insurers: software that can read, reason, decide, and act inside real workflows and operate over long-time horizons. Kalepa begins by augmenting professionals with the tools to succeed at their jobs. That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time.

Our products are already in production with leading insurers, driving measurable outcomes and expanding across functions. The opportunity is far broader than any single workflow: to build the AI operating system for decision-making across insurance. For people who want to work on AI that matters, in a sector where correctness, trust, and real-world impact count, Kalepa is just getting started.

Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Palantir, Google, Amazon, McKinsey, Mastercard, and Uber.

Our Values (This is important):

Many organizations have a dusty list of corporate values that no one ever follows. Kalepa is not one of those companies. Our values are designed to unlock the potential of our employees.

Success at Kalepa is bred from five core principles:

• Hustle and Determination - We hire people who take full ownership of their craft and relentlessly pursue excellence with speed and determination. We choose the hard problems and do not give up. This is the foundation of how we work and how we win.
• Deliver Customer Impact - We're obsessed with customer impact. Every feature, every line of code, every decision is measured against one question: does this help insurers make better decisions? If it doesn't drive speed, accuracy, or profitability for our customers, we don't build it.
• Meritocracy - We're building something exceptional, and that requires exceptional people and ideas. We have a high bar but we reward excellence with rapid growth. If you're the best at what you do, you'll thrive here.
• Transparency - We value honest, transparent communication over politics. We challenge ideas, not people. We say what needs to be said, even when it's hard. This is how we solve problems fast and find the truth.
• Experiment Relentlessly - Many of the problems we face have never been solved before. We tackle them by testing quickly, measuring rigorously, and iterating until we find the path forward. Speed of learning is our advantage.

In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon | 2025 - Cartagena).

Kalepa's culture isn't for everyone, and that's ok. But for the people who are a fit, they can't imagine working elsewhere.

About the role:

Salary range: $105K - $140K USD*

Implementation Specialists are responsible for accurate and on-time deployment of Kalepa's platform for new clients, ensuring that we are efficiently and effectively onboarding our clients. They support the Client Success team to ensure we are hitting project deadlines in an accurate and professional manner.

Our ideal candidate has a history of providing a superior client experience directly in Insurance Tech or in software deployments of a related domain. He / she is expected to display a strong sense of self-reliance as well as the ability to collaborate with other Kalepa resources within our Client Success and Product Organization. He / she also must develop a strong understanding of Kalepa's platform, and possess the technical skills to take a hands-on approach to configuration and deployment.

What you'll do:

• Leverage deep expertise in Kalepa's platform, insurance, and our clients' businesses to efficiently configure and deploy Kalepa's AI platform
• Drive initial client setup and configuration, delivering high-value outcomes aligned with client expectations and transitioning seamlessly to a best-practice operating model
• Collaborate with Client Success and Product teams to keep projects on track and on time
• Triage, investigate, and clearly communicate client-reported issues and feedback
• Manage multiple simultaneous implementations by prioritizing effectively and context-switching with ease
• Continuously improve delivery efficiency through scalable processes, and improved documentation and methodologies
• Think critically about how to evolve our internal tools and external-facing workflows as our client base grows
• Improve delivery efficiency through the development of scalable processes, pre-configured templates, and improved methodologies
• Own client-facing implementation documentation, including guides, specs, and training materials

About you:

• 2-3 years of experience supporting or deploying highly configurable software platforms
• Technical proficiency: comfortable with complex enterprise technology platforms, and proficient in SQL / Excel data analysis, validation, and transformation
• Candidates must have superior organizational and time-management skills
• Process-oriented with an eye toward continuous improvement
• The ideal candidate must be independent, adaptable and can thrive in a fast-paced environment
• [Bonus] Previous experience in insurance or financial technology software implementations

What you'll get

• Competitive salary (based on experience level).
• Significant equity options package.
• 401(k) plan with employer match (regardless of employee contribution)
• Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
• Work with an ambitious, smart, global, and fun team to transform a $7T global industry.
• 20 days of PTO a year
• Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
• Healthy living/gym stipend. Mobile phone bill stipend.
• Continuing education credits.

* The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.