Administrative Assistant - Patient Care Acces

Job DescriptionJob DescriptionSpectrum Health & Human ServicesAgency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.Full-Time 227 Thorn Ave, Orchard Park NYSUMMARY OF POSITION FUNCTION: Administrative Assistant-Patient Care Access Center identifies patient needs through telephone inquiries, screenings, and professional requests ensuring caller satisfaction.MAJOR DUTIES AND RESPONSIBILITIES: Knowledge and demonstration of agency core values in day-to-day activitiesDevelop exceptional customer service to provide a positive patient experience.Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.Enroll new clients or re-enroll former into appropriate programs.Answer inquiries and offer valid information as neededMinimize call duration without compromising quality.Maintain HIPAA compliance to protect individuals’ privacy Politely and promptly answer and direct calls to the appropriate person.Manages high volume of inbound phone calls for various locations; always identifies self and agencyMaintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with other departments as needed.Schedule, cancel, reschedule, etc. patient appointments as requested by the patient or clinical staff.Conduct brief screenings for individuals seeking services, including linkage with appropriate department when applicable.Attend meetings onsite and offsite as assigned.Insurance verification for Medicaid and Commercial payorsOther duties as assigned.SKILLS/COMPETENCIES:Strong communication skills, both verbal and writtenMeticulous attention to detail; excellent time management and organizational skillsAbility to multitask in a fast-paced work environmentExcellent customer service skills with clients and colleaguesExcellent computer skills with the strong ability to navigate computer programs, including Microsoft Office, internet search engines, agency’s Electronic Health Record system and use of office machinesEDUCATION REQUIREMENTS:High School Diploma or equivalentEXPERIENCE:One year work experience in work related field preferableMust possess a valid driver’s license with an acceptable driving record and have reliable transportation.COMPENSATION:$15.18/hr - $19.36/hr