Housekeeping Manager

Housekeeping Manager

The Housekeeping Manager assists the Executive Housekeeper in managing associates and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry, and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication, and team building skills with associates, peers, and across departments.

Responsibilities include:

• Directing, interviewing, hiring, counseling, planning work schedules, and assigning work duties of Housekeeping associates.
• Leading pre-shift meetings, communicating arrivals, departures, identifying VIPs, and delegating room assignments and duties.
• Assisting the Executive Housekeeper in interviewing and selecting new Associates for hire.
• Monitoring the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status.
• Assisting the Executive Housekeeper in handling employee complaints and grievances and disciplining them up to termination when necessary.
• Determining the type of materials, supplies, and tools to be used or merchandise to be bought, stocked, and sold.
• Supervising and inspecting the cleaning of the guest rooms, turndown service, public areas, and back of the house; ensuring compliance with accident/loss prevention programs, SOPs, and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Implementing emergency training and procedures to ensure appropriate protection of the hotel's guests, staff, and company assets.
• Issuing assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issuing supplies/goods to staff at the beginning of the shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Responding to guest requests, concerns, and problems to ensure guest satisfaction. Logging items into the Lost and Found and answering inquiries to maintain controls and ensure guest satisfaction.
• Implementing emergency training and procedures to ensure appropriate protection of the hotel, guest, staff, and company assets.

Qualifications:

Education/Formal Training: One to two years of post-high school education.

Experience: One to two years of employment in a related position with this company or other organizations.

Knowledge/Skills:

• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Ability to communicate well with guests.

Physical Demands:

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on the floor for pick up. Bending would be required to retrieve dirty dishes.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.
• Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing -continuously standing and/or walking to accomplish all that is required for the position.
• Climbing stairs -approximately 40 steps 15% of 40 hour week.
• No driving required.

Environment:

• Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits:

• Sage Hotels and Restaurant Discounts Worldwide
• Free On-Site Parking
• Competitive Benefits Package
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid time off for vacation, and holidays
• Eligible to participate in the Company's 401(k) program with employer matching
• Employee assistance program
• Tuition Reimbursement
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary: USD $63,000.00 - USD $66,000.00 /Yr.

Position Type: Regular Full-Time

Property: The Benson Hotel & Faculty

Outlet: Hotel

Category: Housekeeping & Laundry

Min: USD $63,000.00/Yr.

Max: USD $66,000.00/Yr.

Address: 13025 E Montview Blvd

City: Aurora

State: Colorado

EOE Protected Veterans/Disability