Sales Administrator

NETZSCH Instruments North America, LLC (Burlington, MA) is the U.S. subsidiary of a well-established, mid-sized German manufacturer of advanced instrumentation for thermal analysis, calorimetry, and thermophysical property measurement. The company also operates commercial testing laboratories in Germany, the United States, and China. NETZSCH is a recognized market leader in thermal analysis, with a strong global presence across Europe, Asia, and North America. Due to continued growth, we are seeking a Sales Administrator based in our Burlington, MA corporate office. About the Role The Sales Administrator is responsible for order management, logistics coordination, and administrative support across sales and service operations. Responsibilities Manage customer and internal orders from entry through fulfillment and invoicing Maintain accurate data across ERP (e.g., SAP), and CRM Track order status and respond to customer and internal inquiries Coordinate with internal teams to ensure timely and accurate order execution Manage domestic and international shipments, including preparation of required documentation Prepare operational documents, including commercial invoices, tax exemption certificates, and W-9 forms Prepare quotes for spare parts, service visits, and repairs Provide administrative and operational support as required Qualifications 2–5 years of experience in sales support, order management, administration, or logistics Proficiency in Microsoft Office (Excel, Outlook, Word) Experience managing multiple priorities in a high-volume environment Strong written and verbal communication skills Benefits NETZSCH offers a competitive compensation and benefits package. #J-18808-Ljbffr