Visual Observer

Job Description

Job Description

About Zipline

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. 

Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

The Flight Test Operations team at Zipline is growing, and we're looking for individuals with sound judgment, excellent interpersonal skills, and exceptionally high standards.  Success requires a process-minded approach on every flight, safety-oriented attitude, flexibility, and enthusiasm for using cutting-edge technology to deliver goods and lifesaving medical supplies on 3 continents around the world (so far), 7 days a week.

You will monitor assigned airspace and conditions around UAS flights, communicate hazards clearly to the Remote Pilot in Command (RPIC), and speak up when a flight condition requires attention, a pause, or escalation. Your judgment directly supports safe, disciplined flight execution.

• Attend pre-operational briefings and complete required crew activities before assigned flights.
• Monitor assigned airspace along flight routes before launch and throughout UAS testing, flight, and delivery phases.
• Identify non-cooperative aircraft, hazardous weather, local fire events, and other conditions that could affect flight safety.  Initiate escalation and immediate mitigations per crew procedures and stop operations when required.
• Call out safety concerns, request a pause when conditions warrant, and escalate unresolved hazards through the flight crew.
• Maintain reliable observation, communication, and procedural discipline during assigned flight operations.
• Maintain operational readiness for day, night, and weekend shifts; participate in recurrent training, competency checks, and any required regulatory training.

• Sound judgment, close attention to detail, and a process-minded approach to every flight.
• Ability to follow flight procedures, retain situational awareness, and communicate observations accurately under operational conditions.
• Ability to work independently in isolated conditions for extended periods while remaining attentive and communicative.
• Availability for full-time shifts, including weekends, days and night shifts.
• Clear interpersonal communication and the confidence to raise safety concerns directly.
• Part 107 certification or prior drone, UAS, or aviation experience is preferred.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline's behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at View email address on ziprecruiter.com upon receiving a suspicious offer or claim.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline 's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.