Assistant Manager

Assistant Manager

Creating a great member experience starts with our team members! You bring a positive attitude, a genuine desire to help others and a commitment to creating a welcoming, Judgement Free experience for everyone who walks through our doors. You enjoy working as part of a team, supporting others and helping create an environment where both members and team members can thrive.

For our Assistant Manager role, you:

• Bring a positive and upbeat attitude
• Have a passion for delivering an exceptional experience to members, guests and fellow team members
• Are a team player who is punctual, reliable and dependable
• Approach interactions with diplomacy, empathy and a genuine desire to help others
• Are comfortable guiding and supporting team members to accomplish goals and complete tasks
• Act with integrity, treat others with respect and lead by example
• Communicate effectively and take the time to listen and understand others
• Learn quickly and apply knowledge gained through online and hands-on training
• Enjoy coaching and helping others succeed
• Are comfortable navigating and resolving conflict

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily involved with team members onboarding and training. As the Assistant Manager, you will be leading the team through task completion and drive the success of club priorities and KPI goals. You will focus on key behaviors that create an exceptional member experience and ensure team members have the tools to do so. These responsibilities include:

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail product.
• Track KPI to identify areas of strengths and opportunities; game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Daily responsibilities for the Assistant Manager also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

About Your Qualifications:

• 9-12 months of experience in a customer service environment is preferred
• 9-12 months of experience supervising and leading team is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Physical Demands of the Assistant Manager:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

*Please note that certain benefits listed above are for full-time employees only

E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.