Account Representative - State Farm Agent Team Member

Job Description

Job Description

Service Team Member | Insurance Customer Service & Relationship Development

Chris Mervin State Farm Multi-State | Cary, NC

Compensation: $35,000 to $75,000+ annually, including base salary, uncapped commissions, and performance incentives

Schedule: Full-Time | Monday through Friday | In-Office, No Remote Work Available

Location: 7756 McCrimmon Pkwy, Cary, NC

More Than Customer Service. Make a Difference.

At Chris Mervin State Farm Multi-State, we believe insurance is about more than policies and premiums. It's about helping people prepare for life's expected and unexpected events, protecting what matters most, and building lasting relationships.

We're looking for a motivated, customer-focused Service Team Member who takes ownership of customer needs, enjoys solving problems, and recognizes opportunities to help others. This is a fast-paced, performance-driven position that combines exceptional customer service with relationship development and sales opportunities.

Our Why

To put money back into the community through good coverage.

Our Mission

Strengthen the customer bond by focusing on the value of preparedness. Strive to help customers prepare for future success by selecting the insurance and financial readiness products that align with current, unexpected and future events.

Our Values

Integrity, Enthusiasm, Compassion, Empathy and Respect

EVERY Person, EVERY Interaction, EVERY Day

What You'll Do

Deliver prompt, accurate, and professional customer service through calls, emails, and follow-ups.

Handle policy changes, billing, payments, transfers, claims inquiries, premium reviews, and cancellations.

Take ownership of customer concerns and maintain accurate documentation through resolution.

Identify coverage gaps, additional insurance needs, and appropriate sales opportunities.

Introduce Life Insurance and Financial Services conversations and schedule qualified appointments with the Agent.

Meet daily service, activity, appointment-setting, and production goals.

Collaborate with team members to strengthen customer relationships and support agency growth.

What We're Looking For

North Carolina Property & Casualty insurance license required.

Willingness to obtain North Carolina Life and Health licenses within 90 days.

Strong communication, problem-solving, organizational, and customer service skills.

Ability to manage a high-volume workload with accuracy and follow-through.

A proactive mindset toward customer needs discovery and relationship development.

Accountability, coachability, a strong work ethic, and comfort with measurable performance goals.

Commitment to working full-time in our Cary, NC office.

What Success Looks Like

Handle approximately 40 answered inbound customer calls daily while maintaining service quality.

Complete assigned service tasks, emails, and customer follow-ups each day.

Identify appropriate Life Insurance and Financial Services opportunities, targeting five meaningful customer pivots daily.

Schedule qualified appointments and identify appropriate sales opportunities.

Consistently meet established service, activity, and production expectations.

Demonstrate our values in every customer and team interaction.

Compensation & Opportunity

$35,000 to $75,000+ annual earning potential

Competitive base salary plus uncapped commissions.

Performance incentives and recognition.

Ongoing coaching, professional development, and opportunities to expand insurance and financial services knowledge.

Actual earnings depend on individual performance, qualifications, and production.

Join Our Team

If you take pride in helping people, enjoy a fast-paced environment, and want to build meaningful customer relationships while growing professionally, we'd like to hear from you.

Apply today to join Chris Mervin State Farm Multi-State in Cary, NC.

Important Employment Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.