Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Team lunches
• Birthday off
• Holidays off
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

ABOUT OUR AGENCY:
Our agency has been serving the community since 2012 and is driven by a passion for helping others protect their assets and income. We take pride in building lasting relationships based on trust, education, and personalized solutions.

We are a family-oriented office that values work-life balance and flexibility. Serving others is at the heart of our agency, and we have plans to expand our involvement in local events and community outreach.

Team members enjoy benefits such as their birthday off, team lunches, office promotions, and team bonuses. We also offer travel incentives and mentorship opportunities for those with an entrepreneurial spirit who may one day want to open their own agency.

If you’re a driven and ambitious individual looking for a supportive and engaging workplace, we’d love to have you on our team!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Brian Hicks - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.