Customer Service Rep Dispatcher

Customer Service Representative

We are looking for a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and the ability to manage a variety of customer interactions. Will Dispatch Service Techs on daily Schedules.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person.
• Resolve customer complaints or issues promptly, professionally, and effectively.
• Provide information about products, services, policies, and procedures.
• Maintain accurate customer records and log interactions in the system.
• Identify opportunities to improve the customer experience and suggest improvements.
• Ensure timely follow-up with customers to ensure resolution satisfaction.
• Collaborate with other departments (sales, technical support, etc.) to address complex issues.
• Maintain up-to-date knowledge of product/service offerings and updates.
• Meet or exceed customer service metrics and KPIs (Key Performance Indicators).
• Handle customer escalations in a calm and professional manner.
• Ensure all interactions align with company policies and guidelines.

Qualifications

• High school diploma or equivalent; some college coursework preferred.