Administrative Associate

Administrative Associate

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities:

• First point of contact for all NC Cancer Hospital patients
• Process Pre-Registration standard work
• Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
• May train others using verbal and written communication
• Provide patients with support and guidance as needed

Education Requirements: High school diploma or GED required; higher-level degree may satisfy this requirement. Licensure/Certification Requirements: No licensure or certification required. Professional Experience Requirements: One (1) year of clerical or administrative experience. If Bachelor's degree, no years of experience is required If Associate's degree, no years of experience is required Knowledge/Skills/and Abilities Requirements: Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation