Product Owner

Product Owner

We are seeking a highly skilled Product Owner to lead product vision, backlog management, and requirements for Merchant Services and Commercial Payments. The ideal candidate combines business acumen, requirements expertise, excellent communication, and hands-on Agile delivery experience. This role requires someone who can own, prioritize, and drive the work end-to-end, ensuring the squad has clear user stories, acceptance criteria, alignment with stakeholders and coordinate downstream application efforts.

Key Responsibilities

• Own the product backlog for Transmission Utility; ensure epics, features, and PBIs are clearly written, prioritized, and aligned with business goals.
• Write high-quality user stories with acceptance criteria that meet Definition of Ready (DOR).
• Break down complex business and technical needs into actionable requirements.
• Conduct backlog refinement sessions with engineering, QA, architecture, and stakeholders.
• Partner with BA, Tech Leads, and architects to define requirements for integrations with Deluxe, and other internal systems.

Partner & Stakeholder Alignment

• Work closely with the Line of Business, dev teams, and vendors to ensure requirements accurately reflect needs and constraints.
• Translate business needs into clear deliverables for the engineering squad.
• Provide updates, demos, and insights to executives and cross-functional stakeholders.

Agile Delivery & Process Discipline

• Serve as the primary liaison for the squad, ensuring delivery teams have clarity each sprint.
• Ensure adherence to Agile and release processes, including intake, refinement, sprint planning, and definition of done.
• Quickly identify risks or blockers, escalating appropriately.
• Work in alignment with Release Management to support deployments, warranty windows, and product ion readiness.

Quality, Controls, and Continuous Improvement

• Ensure user stories and requirements support accurate QA test cases and traceability.
• Monitor delivery metrics and collaborate with engineering to improve throughput.
• Promote strong controls around requirements, release protocols, and governance.

Qualifications Required

• 57 years of experience as a Product Owner, Product Manager, or senior Business Analyst with direct responsibility for writing requirements.
• Demonstrated ability to write high-quality user stories, acceptance criteria, and process flows.
• Strong understanding of Agile frameworks (Scrum, SAFe, Kanban).
• Strong communication skillsable to translate between business and technology.
• Experience partnering with cross-functional teams and vendors.
• Product Owner certification (CSPO, PSPO, PMPO, or equivalent).

Preferred

• Experience supporting system migration, fintech, banking, payments, or data-heavy application work.
• Experience with Lockbox, Remote Capture, or payments transmission systems.
• Experience working with offshore teams.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.