Retiree Health Solutions Carrier Operations Analyst - Virtual

Carrier Operations Analyst The Carrier Operations Analyst plays a key role in delivering high-quality service across the enterprise, owning a portfolio of carrier relationships and driving operational excellence. This role serves as the primary point of contact for carriers, leading day-to-day execution while managing projects that improve efficiency, quality, and overall performance. You’ll take ownership of complex workstreams – balancing project delivery, data-driven decision-making, and continuous improvement. This is an opportunity to operate at both a tactical and strategic level, identifying smarter ways of working while ensuring seamless execution. Success in this role means delivering results, influencing stakeholders, and continuously improving processes to reduce risk, enhance quality, and scale operations. Responsibilities Own and manage a portfolio of carrier relationships as the primary operational contact Lead and deliver mid-sized projects independently; support larger initiatives as needed Handle escalations, analyze data, and drive resolution on complex issues Partner with internal teams, carriers, and vendors to ensure seamless execution Support both day-to-day operations and new implementations Gather requirements, support UAT, and validate system updates and enhancements Identify and drive process improvements that increase efficiency and reduce manual work Ensure accuracy, performance, and SLA alignment across deliverables Support onboarding, training, and ongoing development of team members Provide guidance and support on escalated operational issues Requirements Experience managing mid-to-large scale projects Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook, Visio) Experience working with CRM systems and data analysis/querying Understanding of operational workflows and process dependencies Experience collaborating with external partners or vendors 2+ years in an analyst or similar role Experience in a regulated environment Medicare experience is a plus Why This Role This is a high-impact role where you’ll own outcomes, influence operations, and continuously improve how work gets done – with visibility across teams, systems, and leadership. Salary Pay Range Minimum: 45,000.00 USD Maximum: 67,000.00 USD Pay Transparency Statement Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page – Alight. Commitment to Diversity and Inclusion Alight believes diversity should be visible, valued, and sustained throughout the organization. We are committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Equal Employment Opportunity Statement Alight provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, domestic partner status, or any other status protected by applicable national, federal, state, or local law. Alight is an affirmative action employer and is committed to a diverse workforce. #J-18808-Ljbffr Alight Solutions