Hostess/host

Job Description

Job Description

Host / Hostess

Cantina Lime Mexican Restaurant

Denison, Texas

Compensation

Competitive hourly pay based on experience

Tip-share eligibility, where applicable

Employee meal discounts

Flexible scheduling

Opportunity to advance into serving, bartending, or restaurant leadership

Position Summary

Cantina Lime is seeking a friendly, dependable, and professional Host or Hostess to create a welcoming first impression for every guest.

The host is responsible for greeting guests, managing the seating process, maintaining an organized front entrance, answering telephone calls, assisting with reservations and takeout orders, and supporting the service team during busy periods.

This position is ideal for someone who is outgoing, organized, calm under pressure, and genuinely enjoys helping people.

Primary Responsibilities

Greet every guest promptly and warmly upon arrival

Thank guests and invite them to return as they leave

Manage the waitlist and provide accurate estimated wait times

Seat guests fairly according to server rotation and restaurant capacity

Communicate special requests, large parties, and guest concerns to management and servers

Answer incoming telephone calls professionally

Assist with reservations, call-ahead seating, and large-party inquiries

Help coordinate online, telephone, and takeout orders when assigned

Keep menus, the host stand, waiting area, and entrance clean and organized

Monitor table availability and communicate with bussers and servers

Assist with resetting tables and maintaining dining-room readiness during busy periods

Recognize regular customers and help create a welcoming neighborhood atmosphere

Follow all restaurant policies, dress-code requirements, and safety procedures

Complete opening, shift-change, and closing duties

Guest-Service Expectations

The Host or Hostess is often the first and last team member a guest interacts with. Candidates must be able to:

Maintain a friendly and positive attitude

Speak clearly and professionally

Make eye contact and acknowledge guests immediately

Remain calm when the restaurant is busy

Handle wait times and seating concerns respectfully

Avoid gathering, sitting, using personal phones, or becoming distracted at the host stand

Communicate effectively with managers, servers, bussers, bartenders, and kitchen staff

Qualifications

Previous restaurant, retail, or customer-service experience is preferred but not required

Strong communication and organizational skills

Reliable transportation and dependable attendance

Ability to multitask in a fast-paced environment

Ability to stand and walk for extended periods

Ability to work evenings, weekends, and holidays as needed

Professional appearance and positive attitude

English proficiency required; bilingual English and Spanish is a plus

Must meet all applicable age and employment requirements

Uniform and Appearance

Clean black pants or professional black attire

Approved Cantina Lime shirt or designated host uniform

Clean, slip-resistant shoes

Neat and professional grooming

No personal phone use while working at the host stand

What Success Looks Like

A successful Cantina Lime Host or Hostess:

Greets guests within seconds of arrival

Keeps the seating rotation fair and organized

Communicates accurate wait times

Maintains a clean and inviting entrance

Supports the service team without waiting to be asked

Handles guest concerns calmly and respectfully

Arrives on time and is prepared for every scheduled shift

Helps create an energetic, welcoming Mexican dining experience

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