Sr ServiceNow SPM Architect / Lead Developer - Remote

Sr ServiceNow SPM Architect / Lead Developer

Remote
Job Type: Contract

Position Summary:

• We are seeking an experienced Sr ServiceNow SPM Architect / Lead Developer with extensive expertise in the Strategic Portfolio Management (SPM) suite and strong end-to-end ServiceNow platform knowledge. The ideal candidate will lead the design, implementation, and optimisation of enterprise portfolio, demand, project, program, resource, investment, and agile management solutions while driving AI-powered innovations across the ServiceNow ecosystem.
• The candidate should possess a strong architectural mindset, deep platform configuration and development skills, and hands-on experience implementing scalable enterprise solutions using ServiceNow AI capabilities, intelligent automation, and modern platform best practices.

Key Responsibilities:

Strategic Portfolio Management (SPM) Service Now

• Lead and implement ServiceNow SPM solutions across:

  • Demand Management

  • Project Portfolio Management (PPM)

  • Program Management

  • Agile Development

  • Resource Management

  • Financial Planning

  • Investment Funding

  • Strategic Planning Workspace

  • Objectives & Key Results (OKR)

  • Enterprise Portfolio Management

  • Capacity Planning

  • Roadmap Planning

• Design governance processes for portfolio selection, prioritisation, and funding.

• Configure portfolio hierarchy, investment planning, strategic themes, and business objectives.

• Implement resource allocation, forecasting, capacity management, and utilisation dashboards.

• Build executive reporting and portfolio analytics using Performance Analytics and Workspace experiences.

• Define portfolio KPIs and enterprise metrics.

AI & Intelligent Automation

• Drive adoption of ServiceNow AI capabilities including:

• Identify opportunities for AI-based automation in:

  • Demand Intake

  • Project Risk Analysis

  • Capacity Forecasting

  • Resource Optimisation

  • Executive Reporting

  • Project Summarisation

  • Knowledge Generation

• Partner with business stakeholders to define AI use cases and measurable outcomes.

• Ensure responsible AI governance, security, compliance, and human-in-the-loop validation.

Required Qualifications Experience:

• 8+ years of ServiceNow platform experience.

• 5+ years of hands-on ServiceNow SPM implementation experience.

• Experience leading enterprise-scale ServiceNow transformation programmes.

• Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.

Technical Skills:

ServiceNow SPM

• Demand Management

• PPM

• Resource Management

• Financial Management

• Enterprise Agile Planning

• Portfolio Management

• Strategic Planning

• Investment Funding

• Objectives & Key Results (OKRs)

• Scenario Planning

ServiceNow Platform

• App Engine

• Flow Designer

• IntegrationHub

• UI Builder

• Service Portal

• Performance Analytics

• Reporting & Dashboards

• Workspace Configuration

• Security & Governance

• Platform Upgrades

Development

• JavaScript

• Glide APIs

• Script Includes

• Business Rules

• REST/SOAP Integrations

• IntegrationHub Spokes

• Source Control & CI/CD

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist Strategic Portfolio Management

AI Persona Expectations

The successful candidate should demonstrate the ability to act as an AI-Enabled ServiceNow Transformation Leader :

• Utilises AI to accelerate solution design and delivery.

• Designs AI-powered employee and customer experiences.

• Leverages Agentic AI to automate business workflows.

• Uses AI-assisted SDLC practices for requirement generation, code review, testing, and documentation.

• Develops AI copilots and digital workforce solutions on the ServiceNow platform.

• Promotes responsible AI practices with governance, security, and compliance controls.

• Translates business problems into AI-driven platform solutions with measurable ROI.