Quality Analyst

Kforce has a client that is seeking a Quality Analyst in Milwaukee, WI. Summary: We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks. We act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders. We have numerous opportunities for individuals, with excellent multitasking abilities, to provide a superior level of service to our growing group of high-profile clients and their shareholders. Efficient and detail-oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications. Key Tasks:

• Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards
• Document quality issues, performance measures and quality improvements for management review
• Provide information to assist in training and giving feedback to employees
• Ensure proper application of and compliance with internal and regulatory standards, guidelines and procedures
• Independently analyzes complex cases requiring high level analysis and expertise
• Work is moderately complex and may fall outside established procedures
• Verify all processing of shareholder transactions, both financial and non-financial, for accuracy and completeness
• Analyze new account set-ups and maintenance

• Review of shareholder correspondence for content, clarity, grammar and typographical errors and/or review of Contact Center transactions for caller verification
• Communicate any transaction or reference discrepancies to appropriate parties
• Resolve all quality control issues and maintain group work standards for volume and accuracy
• Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification
• Undergraduate degree in Business or related field, or equivalent work experience required
• Good knowledge and understanding of products and services applicable to Mutual Funds
• Effective verbal and written communication skills
• Attention to detail required

• One to two years of experience in quality analysis and measurement activities or in Mutual Fund operations
• Good knowledge of the productivity and accuracy standards of Mutual Fund operations
• Proficient computer skills, especially Microsoft Office applications
• Ability to perform multiple tasks in a dynamic working environment with minimal supervision