FIELD SERVICE SPECIALIST

Minimum Qualifications High School Diploma and two‑years (2) experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Pay Rate $20.00 per hour Job Description Field Service Specialists for ASU Parking and Transit Services (PTS) are assigned to a high‑volume parking facility. The Field Service Specialist coordinates customer service delivery to faculty, staff, students and guests of the university ensuring the garage equipment is in operational order (including gate arms, ticket dispensers, intercoms, and fee computers); provides general campus information, directions, parking alternatives and other information to customers. This position will be required to work outside for the entirety of the shift. Provide assistance to customers using the new AMANO equipment at pay‑on‑foot stations and entry/exit lanes. Engage with customers in a positive and professional manner, delivering a high level of customer service. Greet and acknowledge each customer with a warm, friendly introduction, while maintaining a professional appearance and clear, courteous communication. Comfortability utilizing Parking Software programs to provide payment options to customers. Prepare activity logs and report service/maintenance issues to the supervisor for resolution. Respond to intercom calls and communicate with a two‑way radio and telephone. Provide general campus information to guests, including directions, parking alternatives and other information. Provide minor cleaning and equipment maintenance such as clearing ticket dispensers, adjusting gate arms and intercom issues. Provide light structural maintenance such as picking up trash throughout the facility and keeping the parking equipment clean. Perform other duties as assigned. Desired Qualifications Experience working with credit card transactions in a high‑volume retail environment with direct customer contact. Experience working in a high‑volume service environment (2 years). Experience working in a parking operation at a university, city, or airport. Experience with credit and debit card transactions. Experience in providing quality customer service interaction with the general public. Experience in maintaining accurate records. Experience in work that requires attention to detail and/or loss prevention requirements. Experience with Microsoft Office applications (i.e., Word, Excel, Outlook). Evidence of a valid Class D driver's license; an MVR will be conducted. Work experience in an outdoor setting. Drive and safely operate an ASU vehicle or cart, getting in and out of the vehicle frequently. Employee must possess a valid U.S. Driver's license of the appropriate class and required endorsements throughout employment. Work in an outdoor environment, standing and walking for extended periods of time in all weather conditions (heat, rain, wind) and frequently bending, reaching, lifting, pushing and pulling up to 35 pounds. Activities may involve working in extreme weather conditions; hot in the summer and cold in the winter. Driving Requirement This position may require driving. Employee must possess a valid U.S. Driver’s license of the appropriate class and required endorsements throughout employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. #J-18808-Ljbffr