Student Services Specialist

Student Services Specialist Job ID: 322868 Location: District Support Services Cntr Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $19.17 - $23.99 hourly, DOE Grade 109 Work Schedule Monday - Friday, 8:00 AM to 7:00 PM; Summer Hours: Monday - Thursday, 8:00 AM to 7:00 PM Work Calendar 12 Months Benefits Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules District‑Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight‑On‑Site Eye Care Services Pre‑Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness Job Summary This Student Services Specialist position is located at the Maricopa Community College District Office in Tempe, Arizona. If you have a passion for helping others improve their lives through education by breaking down barriers and helping them navigate higher education, this role is for you. The Student Services Specialist provides comprehensive student support, specializing in enrollment services and financial aid, in the Maricopa Contact Center. The position works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus admission, records, and registration, and financial aid representatives. The position provides the highest level of customer service via phone, email, chat, text, and other communication channels. The Student Services Specialist will be trained and expected to provide one‑stop enrollment student support—admissions, registration, financial aid, placement, student billing, recruitment, and other enrollment processes—via inbound and outbound phone calls for all ten Maricopa Community Colleges and the District Office. The position utilizes strong problem‑solving and troubleshooting skills and leverages multiple technology systems to efficiently help students navigate all aspects of the enrollment and financial aid processes. The position reports to a manager in the Maricopa Student Support Center. Essential Functions 60% – Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students. 20% – Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems. 10% – Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center. 10% – Other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one (1) year full‑time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR an equivalent combination of the conferred degree and directly related full‑time work experience as described above, sufficient to successfully perform the essential duties of the job unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications One (1) or more years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment). One (1) or more years of experience working with finance. One (1) or more years working in a customer service role over the phone. Experience using a Student Information System (PeopleSoft, Banner, etc.). Experience using a Customer Relationship Management Tool (CRM, Salesforce, etc.). Bilingual (Spanish‑English). One year of full‑time relevant MCCCD experience during the previous two years. Special Working Conditions Hours of operation are 7:00 AM – 7:00 PM, with varied schedules within these hours. May be required to sit for a long period of time, viewing a computer monitor. May be required to lift or carry up to 25 lbs. May be required to work evenings and weekends. Must be in good standing with the Department of Education as it relates to Federal Financial Aid. May be required to work on‑site or at home. Technology (computer, monitor, mouse, keyboard, etc.) will be provided for work‑from‑home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full‑Time or Part‑Time; including adjunct or associate professor (must include number of hours worked, contact hours or load). Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at View email address on click.appcast.io. MCCCD is an Equal Opportunity Employer. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972 states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at the link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at the link Clery Act. To apply, visit #J-18808-Ljbffr