Field Services Engineering Technician

Zimmer Biomet seeks a Field Services Engineering Technician to provide onsite and remote technical support for surgical devices across an assigned region. The role involves installations, maintenance, troubleshooting, and customer liaison responsibilities while ensuring proper device servicing throughout their lifecycle.

Responsibilities

• Travel to customer sites to install, troubleshoot, upgrade, and repair surgical device systems
• Schedule and conduct preventative and corrective maintenance at customer locations
• Assess technical problems in high-pressure situations and escalate as needed
• Serve as liaison between company and customers regarding device performance
• Provide onsite support for product demonstrations and training initiatives

Requirements

• High school diploma; AAS in biomedical equipment, electronics, or laboratory technology preferred
• 2-4 years field support, engineering, or customer-facing experience in medical device industry
• Valid driver's license with good driving record
• Ability to independently lift up to 50 pounds
• Strong analytical, interpersonal, and communication skills
• Ability to work independently and manage own schedule based on business needs
• Willingness to travel up to 80 percent and work flexible hours including evenings and weekends

Compensation: $65,000 - $75,000 plus overtime opportunities