Customer Service Representative

divh2Customer Service Representative/h2pIntegrated Resources Inc./ppTitle: CSR/ppLocation: Philadelphia, PA, 19113/ppDuration: 3+ months/ppResponsibilities:/pulliCustomer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries./liliThis includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues./liliFollows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures./li/ulpThe ideal candidate will have the following:/pulliHigh School Diploma or GED required./liliMinimum 1 year experience taking in bound/out bound customer calls./lili1 year prior claims and or customer service experience preferred./liliPrior experience in the healthcare or managed care industry preferred./liliMinimum 45 wpm typing skill preferred./liliExcellent judgment and decision making skills in dealing with customer complaints and sensitive requests required./liliAbility to use PC applications in a MS Windows based./li/ulpAll your information will be kept confidential according to EEO guidelines./p/div