IT Coordinator / IT Specialist

About the role We're looking for an IT Coordinator or Specialist to provide hands-on, user-facing IT support and operational assistance to our staff, researchers, and visitors. You'll maintain devices, systems, and shared workspace operations to ensure smooth day-to-day functioning. This role includes tactical IT troubleshooting, device management, end-user helpdesk support, and assistance with broader office operations. Outside of the core work hours (M-F 8:30 AM-5:00 PM), this role may also require being onsite some evenings and weekends for events or urgent issues. Key responsibilities IT Support & User Assistance Manage incoming support tickets, resolving or escalating appropriately Provide front-line IT support: troubleshooting hardware/software issues, user account support, and device setup Maintain inventory and upkeep of IT equipment (laptops, peripherals, kiosks) Assist with IT onboarding/offboarding logistics Google Workspace administration - user provisioning, group management, Drive policies, and troubleshooting Office & Operational Support Support physical security operations including access control management (Brivo), camera monitoring, badge issuance, and visitor check-in Monitor IT inventory, order supplies, and maintain stock levelsProvide event support, including workshops and community gatherings Help coordinate office space reservations and setup Team Collaboration Support other teams with cross-functional tasks and projects Document common IT issues and solutions to improve team knowledge and user experience About the level We're open to hiring at either the Coordinator or Specialist level depending on the experience and background of the candidate we find. To give a sense of how we'd think about the difference: IT Coordinators own their day-to-day responsibilities end-to-end, resolve support requests reliably and efficiently, and identify improvements within their areas over time. IT Specialists bring greater independence to their work, taking on more ambiguous or complex problems, contributing to how systems and processes are designed, and exercising stronger judgment on higher-stakes issues. You don't need to decide which level to apply for - we'll work that out together as part of the process. Skills & experience Experience providing IT or technical user support, ideally in an office environment; the amount and depth will inform which level we hire at Friendly, professional interpersonal skills to engage with a diverse range of users Strong organization and multitasking abilities Clear written and verbal communication Proficiency with Google Workspace (Docs, Sheets), Slack, and ticketing systems Comfort learning new software and technology tools quickly Some familiarity with office operations or admin is a plus Nice-to-Have (would inform leveling) Slack administration experience Familiarity with agentic AI tools Comfort with CLI tools and light scripting Experience with security tooling or endpoint compliance Experience with Google Workspace Administration You might be a good fit if you: Enjoy working in a dynamic, people-facing environment Like solving problems and helping others with technical issues Are detail-oriented and find satisfaction in creating order from complexity Take ownership of your work and follow through reliably Are eager to learn and grow your skills over time Care about supporting AI safety research and community productivity #J-18808-Ljbffr AISafety